Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Kristen Benavides

Mesa,AZ

Summary

Versatile and results-oriented professional with a proven track record in small business operations and customer relations, honed as Owner of Floured Cupcakes and Shift Supervisor at Starbucks Coffee. Excelled in project management and team oversight, significantly enhancing client satisfaction and operational efficiency. Skilled in business administration and adept at fostering relationships, consistently exceeding client and employer expectations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Owner

Floured Cupcakes
03.2013 - Current
  • Managed day-to-day business operations.
  • Completed large orders for special events, ensuring timely delivery and client satisfaction.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Adjusted recipes based on available ingredients or dietary restrictions,
  • Collaborated with clients to design custom cakes for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
  • Collaborated with designers to create a visually appealing website and social media presence, which led to increased online inquiries.

Shift Supervisor

Starbuck Coffee
07.2007 - 08.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.

Accounting Assistant

Group Imaging
01.2005 - 05.2011
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.

Education

Bachelor of Science - Business Administration

Grand Canyon University
Phoenix, AZ
05-2014

General Studies

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
05-2010

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Operations Management
  • Team Oversight
  • Business Administration

Websites

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Timeline

Owner

Floured Cupcakes
03.2013 - Current

Shift Supervisor

Starbuck Coffee
07.2007 - 08.2016

Accounting Assistant

Group Imaging
01.2005 - 05.2011

Bachelor of Science - Business Administration

Grand Canyon University

General Studies

Maricopa Community Colleges, Mesa Community College

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Kristen Benavides