Kristen Bennett
Mount Hope,WV
Summary
Skilled in providing compassionate client care and support, particularly for elderly individuals requiring assistance with personal hygiene and mobility. Engaged in team collaboration to identify areas for improvement in service delivery, leading to the development of new operational strategies. Successfully managed daily business operations, ensuring high standards of service while addressing customer inquiries and complaints promptly. Experienced in training staff on policies and procedures to maintain compliance and enhance service quality.
Overview
15
15
years of professional experience
Work History
Caregiver
Private Care
Danese, West Virginia
01.2006 - 12.2020
- Participated in team meetings regarding client progress or concerns raised by family members.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
General Manager
Dairy Queen Grill & Chill
Hinton, WV
05.2015 - 07.2020
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Oversaw product development initiatives from concept through completion stages.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Ensured compliance with local health department regulations regarding food safety standards.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Guided management and supervisory staff to promote smooth operations.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
High School Diploma -
Midland Trail High School
Hico, WV05-2000
Skills
- Patient care
- Medication management
- Personal hygiene assistance
- Mobility assistance
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Employee training
- Staff supervision
- Compassionate client care
- Reliability and punctuality
- Active listening
- Compassionate communication
- HIPAA compliance
- First aid and safety
- Medication and appointment reminders
- Medical record-keeping
- Records management
- Patient assessments
- Respectful and compassionate
- Housekeeping
- Empathetic listening
- Strong ethics
- Patient mobility assistance
- Alzheimer's care
- Dependable and responsible
- Flexible schedule
- Multitasking and organization
- Medication administration
- Disability support
- Direct patient care
- Adaptability and flexibility
- Verbal and written communication
- Housekeeping tasks
- Supportive companionship
- Lifting and transferring
- Documentation
- Heavy lifting
- Verbal and written communication skills
- Daily living activities assistance
- Basic housekeeping
- Safety awareness
- Dementia care
- Team building
- Inventory management
- Staff recruitment
- Vendor management
- Performance evaluation
- Communication skills
- Schedule management
- Vendor partnerships
- Team leadership
- Training and development
- Performance improvements
- Labor cost controls
- Safety protocol
- Supervision and training
- Staff motivation
- Purchasing
- Safety assurance
- Sound judgment
- Staffing
- Efficient multi-tasker
- Employee scheduling
- Employee development
- Payroll
- Purchasing
- Inventory
Timeline
General Manager
Dairy Queen Grill & Chill
05.2015 - 07.2020
Caregiver
Private Care
01.2006 - 12.2020
High School Diploma -
Midland Trail High School