Kristen Bennett
Attleboro,MA
Summary
Reliable practice manager offering several years of experience working in busy, patient-centered environments. Detail-oriented and passionate about facilitating excellent patient care.
Overview
26
26
years of professional experience
Work History
Practice Manager
Brown University Health (formerly Brown Medicine)
Providence, USA
03.2026 - Current
- Assumed additional responsibilities to support team goals.
- Contributed to recruitment processes by identifying and selecting qualified healthcare providers.
- Create budgets
- Knowledge of Epic, Workday and Kronos
- Maintained positive demeanor during workplace changes to foster team morale.
Practice Manager
Brown Medicine (formerly University Medicine)
Providence, USA
04.2007 - Current
- Oversee 5 medical assistants, 5 front desk staff, 1 file clerk, 6 providers, 2 NCMs
- Facilitated teamwork and conflict resolution while managing staff scheduling
- Served as role model for staff in delivering quality patient relations and customer service
- Ensure staff is aware of proper procedures and protocols related to safety and security
- Conducted annual performance reviews for staff to assess strengths and areas for improvement.
- Performed daily cash reconciliation to ensure accurate financial records and accountability.
- Review all daily encounters for billing accuracy before notes are closed out
- Work claim edits captured by the EMR prior to claim release to payer
- Oversaw weekly reporting of quality metrics for PCMH and payer programs to enhance provider reimbursement and ensure patient compliance
Assistant Practice Manager
University Medicine
Providence, USA
02.2005 - 04.2007
- Executed charge entry for hospital and clinic billing, facilitating accurate revenue capture
- Managed inventory and ordering processes for state-supplied vaccines, ensuring compliance and availability
- Supported Practice Manager in operational tasks, ensuring seamless day-to-day operations
- Created and organized templates for providers' schedules to enhance efficiency in appointment management.
- Oversaw inventory of office supplies and processed orders to ensure availability for daily operations.
Medical Secretary
University Medicine
Providence, USA
04.2000 - 02.2005
- Managed multi-line telephone system, screening calls to ensure prompt and accurate communication
- Coordinated scheduling of x-rays, CT scans, and similar procedures to support efficient patient care
- Coordinate specialty referrals and process insurance referrals
- Obtained PA’s for radiology/cardiac testing through appropriate insurance
- Utilized ICD-10 coding for accurate medical billing
- Transcribed audio recordings into clear and precise medical documentation for patient records
- Provided support primarily for one physician
- Assisted in cross-covering for four other physicians during shifts
- Collected patient payments and posted the daily charges; researched patient balances
Education
A.A.S. - Business Management with a concentration in Medical Office Administration
Sanford-Brown College
Boston, Ma03-2000
Skills
- Healthcare compliance
- Billing and coding
- Budget management
- Quality metrics reporting
- Patient scheduling
- Staff scheduling
- Performance evaluation
- Excel proficiency
- Customer relationship management
- Dedicated work ethic
References
References are available upon request.
Timeline
Practice Manager
Brown University Health (formerly Brown Medicine)
03.2026 - Current
Practice Manager
Brown Medicine (formerly University Medicine)
04.2007 - Current
Assistant Practice Manager
University Medicine
02.2005 - 04.2007
Medical Secretary
University Medicine
04.2000 - 02.2005
A.A.S. - Business Management with a concentration in Medical Office Administration
Sanford-Brown College