Ashley Van Frank
Beaufort,SC
Summary
Results-driven Practice Manager with expertise in healthcare administration. Managed daily operations, enhanced workflow efficiency, and developed patient care strategies. Delivered staff training programs and streamlined operational procedures to improve overall performance.
Overview
23
23
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Practice Manager
Beaufort Memorial
Beaufort, SC
08.2021 - Current
- Coordinates staff's schedules to optimize resource allocation and coverage.
- Oversees patient intake processes to enhance service delivery and satisfaction.
- Implements electronic health record systems to streamline information management.
- Facilitates communication between healthcare providers and administrative staff.
- Resolves escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Oversees all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
Certified Medical Assistant
Beaufort Memorial
Beaufort, SC
03.2017 - 08.2021
- Managed patient scheduling and coordinated appointments efficiently.
- Assisted healthcare providers during patient examinations and procedures.
- Collected and recorded patient vital signs accurately.
Imaging Coordinator
Beaufort Memorial
Beaufort, SC
03.2011 - 03.2017
- Coordinated imaging schedules for patient appointments and procedures.
- Managed patient records and ensured accurate documentation of imaging results.
- Supported staff in utilizing imaging software and equipment effectively.
- Assisted in the opening of Beaufort Memorial's Women's Imaging Center in 2011.
Patient Access Representative
Beaufort Memorial
Beaufort, SC
02.2004 - 03.2011
- Facilitated patient check-in processes to ensure smooth admissions.
- Verified insurance information to confirm coverage
Switchboard Operator
Beaufort Memorial
Beaufort, SC
11.2002 - 02.2004
- Operated multi-line switchboard to connect incoming calls efficiently.
- Assisted patients and visitors with inquiries and directions throughout the facility.
- Maintained accurate logs of incoming calls and messages for staff communication.
Education
Bachelor of Arts - Health Care Administration
Concordia University
Saint Paul, MN 01.2019 - 12.2021
Associate of Science - Biology
University of South Carolina
Columbia, South Carolina, SC 08.2002 - 12.2005
Thomas Heyward Academy
Ridgeland, SC05-2002
Skills
- Patient care
- EHR implementation
- Electronic health records
- Appointment scheduling
- Conflict resolution
- Insurance verification
- Healthcare compliance
- Process improvement
- Operational efficiency
- Supplies ordering
- Employee performance
- Referral management
- Staff management
- Practice management
- Employee performance evaluations
Certification
•Medical Assistant- NCMA
References
References available upon request.
Timeline
Practice Manager
Beaufort Memorial
08.2021 - Current
Bachelor of Arts - Health Care Administration
Concordia University
01.2019 - 12.2021
Certified Medical Assistant
Beaufort Memorial
03.2017 - 08.2021
Imaging Coordinator
Beaufort Memorial
03.2011 - 03.2017
Patient Access Representative
Beaufort Memorial
02.2004 - 03.2011
Switchboard Operator
Beaufort Memorial
11.2002 - 02.2004
Associate of Science - Biology
University of South Carolina
08.2002 - 12.2005
Thomas Heyward Academy