Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristen Bouwens

Craig,Colorado

Summary

Organized Title Clerk proficient in accurately processing and researching vehicle titles in Colorado. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping. Strong mathematical, customer service and data entry skills.

Overview

18
18
years of professional experience

Work History

Title Clerk

Cook Chevrolet Inc
10.2019 - Current
  • Organize and prepare tax and title documents to transfer ownership of vehicles.
  • Analyze title documents to identify potential issues and resolve any discrepancies.
  • Perform data entry and other administrative tasks to keep records and files organized and accurate.
  • Communicate with customers to resolve common title issues.
  • Maintain confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Handle cash and credit card payments accurately.
  • Receive and process paperwork for titles, new license plates, and renewals.
  • Collect taxes and fees, submitted payments and issued receipts.

Warranty Administrator

Cook Chevrolet Inc
10.2011 - Current
  • Post payments to accounts and maintained records.
  • Generate, post and attached information to claim files.
  • Maintain detailed service and customer records.
  • Modified, updated and processed existing policies.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Verified client information by analyzing existing evidence on file.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.

Office Administrator

DC Power Industrial
10.2009 - 10.2011

Established team priorities, maintained schedules and monitored performance.

  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.

Customer Service Representative

Bank Of The West
09.2005 - 09.2009
  • Processed customer service orders promptly to increase customer satisfaction.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved accounting, service and delivery concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cross-trained and backed up other customer service managers.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

No Degree -

Colorado Northwestern Community College
Rangely, CO

High School Diploma -

Moffat County High School
Craig, CO
05.2003

Skills

  • Accounts Payable and Accounts Receivable
  • Claim Processing
  • Accounting Records
  • Customer service
  • Title Processing

References

Janice Ryno - Former Co-Worker

(970) 326-3531


Izzy Gomes - Co worker

(970)629-1390


Billy Guess - Former Co-Worker

(970)629-3481

Timeline

Title Clerk

Cook Chevrolet Inc
10.2019 - Current

Warranty Administrator

Cook Chevrolet Inc
10.2011 - Current

Office Administrator

DC Power Industrial
10.2009 - 10.2011

Customer Service Representative

Bank Of The West
09.2005 - 09.2009

No Degree -

Colorado Northwestern Community College

High School Diploma -

Moffat County High School
Kristen Bouwens