Kristen Bouwens

• Organize and prepare tax and title documents to transfer ownership of vehicles.
• Analyze title documents to identify potential issues and resolve any discrepancies.
• Perform data entry and other administrative tasks to keep records and files organized and accurate.
• Communicate with customers to resolve common title issues.
• Maintain confidentiality and security of personal information to protect customer privacy and prevent identity theft.
• Handle cash and credit card payments accurately.
• Receive and process paperwork for titles, new license plates, and renewals.
• Collect taxes and fees, submitted payments and issued receipts.

• Post payments to accounts and maintained records.
• Generate, post and attached information to claim files.
• Maintain detailed service and customer records.
• Modified, updated and processed existing policies.
• Analyzed problems, identified trends and developed strategies to optimize claims process.
• Verified client information by analyzing existing evidence on file.
• Processed claim paperwork and followed up on missing information to complete processing.
• Monitored factory recalls and announcements to stay on top of changes.
• Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.

Established team priorities, maintained schedules and monitored performance.

• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Interacted with customers by phone, email, or in-person to provide information.
• Managed and properly accounted for petty cash issued to facilitate general office activities.

• Processed customer service orders promptly to increase customer satisfaction.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Investigated and resolved accounting, service and delivery concerns.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Cross-trained and backed up other customer service managers.
• Handled customer inquiries and suggestions courteously and professionally.