Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Kristen Britton

Monument,CO

Summary

I am a highly motivated, self-driven individual with 12+ years of clinical experience as a Veterinary Technician and an additional 15 years of experience in a customer focused position serving Veterinary Professionals. I am aiming to leverage my skills in a fun and dynamic work environment that will allow me to continue to advance my technical, professional and personal development.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Insurance Underwriter

Nationwide Pet Insurance
07.2021 - 01.2024
  • Used my veterinary clinical judgment in accepting, modifying or rejecting risks based on a review of medical records, claims activity and the nature of the medical condition.
  • Determined the need for and authorized the ordering of clinical information, attending physician reports, claims reports and any other necessary information.
  • Protected the confidentiality of all underwriting documentation and information obtained throughout the underwriting process.

Veterinary Services Representative

Nationwide Pet Insurance
10.2008 - 07.2021
  • 2020 Nationwide Pet Insurance CEO Award Winner for outstanding customer service
  • Call center experience working with white glove mentality and going above and beyond to assist our Partners and Members
  • Educate Veterinary Professionals about the products and services Nationwide offers via Webinars
  • Assist Veterinary staff on claims questions and disputes/reviews
  • Reviewed policy language and coverage with Veterinary staff

Veterinary Technician

Banfield Pet Hospital/Aliso Niguel Vet Hospital
06.1998 - 06.2007
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Collected patient biopsies and blood samples for laboratory analysis
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave
  • Managed medical intervention and therapy for animals in collaboration with veterinarian
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Obtained patient history from owners and performed physical examinations
  • Performed fecal examinations, urinalysis and bloodwork
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
  • Maintained proper supply inventory in the Pharmacy

Skills

  • Excellent communication skills with the ability to handle stressful situations on a professional manner
  • Customer oriented and professional attitude to deliver exceptional service and value
  • Flexible and adaptive mindset to handle complex and changing situations

Accomplishments

2020 Nationwide Pet Insurance CEO Award Winner for outstanding customer service

Certification

HABRI and Fear Free Certified

Timeline

Insurance Underwriter

Nationwide Pet Insurance
07.2021 - 01.2024

Veterinary Services Representative

Nationwide Pet Insurance
10.2008 - 07.2021

Veterinary Technician

Banfield Pet Hospital/Aliso Niguel Vet Hospital
06.1998 - 06.2007

HABRI and Fear Free Certified

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Kristen Britton