Kristen Brock
Avon,IN
Summary
Dedicated professional with over four years of experience in service coordination and registration. Skilled in documentation organization, data entry accuracy, and effective communication, ensuring seamless client interactions and satisfaction.
Overview
12
12
years of professional experience
Work History
Service Coordinator
Pro Kids
Indianapolis , IN
02.2021 - 08.2025
- Maintained client records and ensured data integrity consistently.
- Organized documentation for client services and appointments accurately.
- Participated in training sessions to learn company policies and procedures diligently.
- Resolved client issues by providing timely support and information thoroughly.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
Registration Specialist
IU Health
Plainfiled , IN
01.2018 - 02.2021
- Verified patient information during registration process for accurate data entry.
- Assisted patients in completing registration forms and documentation requirements.
- Coordinated with healthcare staff to ensure seamless patient check-in experience.
- Maintained confidentiality of patient records and sensitive information at all times.
- Utilized electronic health record system to input and update patient data efficiently.
- Scheduled appointments and managed patient flow in a fast-paced environment.
- Verified insurance coverage for incoming patients and ensured that all documents were accurate and up-to-date.
- Prepared documents for release of medical records upon request from authorized personnel.
- Performed additional duties as assigned by management team.
- Maintained confidentiality of all protected health information as required by HIPAA regulations.
- Reviewed patient invoices for discrepancies and resolved issues promptly.
- Maintained up-to-date knowledge of billing regulations and compliance standards.
- Did daily charge reports/EPRS/IDX/EDITS/PATIENT KEEPER
- Pre-reg appointments for insurance verification and demographics
Teacher
Beginning Steps Christian Preschool
Plainfield , IN
04.2013 - 01.2018
- Developed engaging lesson plans for diverse preschool age groups.
- Facilitated hands-on learning activities to promote cognitive development.
- Fostered a positive classroom environment through effective behavior management techniques.
- Collaborated with parents to discuss children's progress and concerns.
- Organized and supervised outdoor play to enhance physical skills and teamwork.
- Implemented creative arts and crafts projects to stimulate artistic expression.
- Trained and mentored new staff on classroom procedures and curriculum standards.
- Taught children foundational skills in colors, shapes and letters.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Assisted in providing a safe and secure environment for children.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Developed professional relationships with parents, teachers, directors and therapists.
Education
General
Brownsburg High School
Brownsburg, IN05-2007
Skills
- Client record management
- Appointment scheduling
- Data entry accuracy
- Issue resolution
- Documentation organization
- Customer relationship management
- Attention to detail
- Electronic health records
- Proficiency in office programs
- Accurate recordkeeping
- Notetaking and documentation
- Telephone communication
- Adaptability
- Reliability
Timeline
Service Coordinator
Pro Kids
02.2021 - 08.2025
Registration Specialist
IU Health
01.2018 - 02.2021
Teacher
Beginning Steps Christian Preschool
04.2013 - 01.2018
General
Brownsburg High School