Natalie Russell
Cleburne
Summary
Dedicated professional with a strong background in customer service and veterinary care. Proven track record in managing team operations, exceeding client expectations, and maintaining high standards of care. Skilled in effective communication and record management, ensuring seamless clinic operations.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Community Pet Outreach
Lewisville
07.2024 - Current
- Handled incoming phone calls, addressing client inquiries to enhance communication and service satisfaction.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Facilitated intake process for animals during appointments, ensuring smooth transitions and quality care.
- Scheduled appointments and maintained accurate client records to ensure timely access for team and clients.
Practice Manager
NVA
Farmers Branch
11.2021 - 12.2022
- Established a high-performing team, enhancing reputation for care quality and promoting personalized interaction.
- Led a team of 5+ members, including coordinating schedules for a relief veterinarian team to ensure optimal coverage.
- Coordinated team schedules and monitored attendance to improve operational workflows.
- Conducted thorough inventory audits to ensure accuracy of stock levels.
- Took part in weekly meetings with the Texas district.
Lead Technician
Family Pet Clinic of Grapevine
Grapevine
01.2016 - 01.2019
- Able to place catheters, draw blood, fill prescriptions, assist in several surgeries, document detailed surgical and exam notes, maintain clinic control drug log and controlled drug inventory.
- Trained staff in various clinic functions to improve service delivery.
- Cross-trained new technicians to ensure seamless clinic operations.
- Educated clients on flea, tick, and heartworm prevention methods to promote pet health.
Assistant Manager
Levi's Outlet
Allen
01.2015 - 12.2015
- Hired, scheduled, and trained new employees to enhance operational efficiency.
- Assisted with district store openings, service training, and merchandising initiatives.
- Collaborated with managers and district managers to implement effective policies and procedures.
Full-Time Supervisor
Levi's Outlet
Grapevine
01.2012 - 01.2014
- Led training initiatives in coaching behaviors to improve team effectiveness as head of LP
- Met hiring quotas and trained new hires across multiple roles to enhance team capabilities
- Tracked individual performance and created schedules that maximized productivity
Education
High school diploma - Art Society
Grapevine High School
Grapevine, TX01-2010
Skills
- Appointment scheduling
- Effective communication
- Conflict resolution
- Sales support
- Appointment scheduling
- Client record management
- Data entry
- Problem-solving
- Client record management
Personal Information
- Authorized To Work: US
- Title: Practice Manager
Timeline
Customer Service Representative
Community Pet Outreach
07.2024 - Current
Practice Manager
NVA
11.2021 - 12.2022
Lead Technician
Family Pet Clinic of Grapevine
01.2016 - 01.2019
Assistant Manager
Levi's Outlet
01.2015 - 12.2015
Full-Time Supervisor
Levi's Outlet
01.2012 - 01.2014
High school diploma - Art Society
Grapevine High School