Kristen Brock
Fort Payne
Summary
- Dedicated, reliable, honest and conscientious office manager with more than 20 years experience overseeing fast-paced offices and dialysis clinics
- Widely recognized as an office/clinic leader and excellent care provider
- Successfully mentored and trained incoming personnel, both administrative and clinician
- Outstanding interpersonal and communication skills
- Exceptional capacity to multitask: managing competing priorities with ease
- Dispatched a team of 8 technicians and scheduled clients for service work daily
- Demonstrated ability to manage, lead, support and motivate teams
- Experienced in many office applications including MS Office, Quickbooks billing, collections and payment services and misc office equpiment/phone systems
- Solid administrative experience includes admissions and transfers, patient health record generation and maintenance, accounts receiving and payable, physical facility management including vendor maintenance and audits, treatment and education for a broad range of patients
- Experienced with state reporting, insurance claims/companies, Medicare/Medicaid claims/forms, ICD-9 & 10 coding
- Experienced with various medical equipment such as AED, oxygen tanks and concentrators, pulse oximeter, glucose meters, handheld ultrasound doppler, various monitors, etc.
- Previous Certified Clinical Hemodialysis Technician and Certified Nurse Aide with more than 10 years clinical experience in direct patient care
- Authorized to work in the US for any employer
Overview
20
20
years of professional experience
Work History
General Manager/HR Manager/Dispatcher
Precise Mechanical Services Inc
Denver
01.2017 - 08.2025
- Led a team of 19 employees providing guidance, training and support to ensure high levels of productivity and performance
- Oversaw all aspects of daily operations, including staff management and customer service
- Performed daily service billing and collections for service department
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- HR management including implementing onboarding and offboarding processes
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Managed and resolved conflicts among team members to maintain a positive work environment
- Developed and maintained strong relationships with key clients, resulting in increased sales opportunities
- Mentored and coached employees to develop their skills and advance within the organization
- Optimized routing strategies by analysing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Cultivated a positive company culture that fostered teamwork, collaboration, and employee engagement
Facility Assistant/Office Manager, Hemodialysis Technician
Fresenius Medical Care
Denver
03.2005 - 01.2017
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Maintained confidential employee records, ensuring compliance with privacy regulation
- Successfully managing all office duties including daily and monthly patient verification/billing, daily facility accounts payable/receivable, patient admissions coordinator
- Oversaw patient transportation and coordination
- Performed facility maintenance and audits and coordinated with external vendors
- Managed, maintained and audited sensitive patient health records to ensure compliance with HIPAA regulations
- Managed quarterly fire and hazard patient education and coordination of drills
- Managed employee and patient schedules
- Managed weekly/monthly/yearly reporting to corporate and various State Agencies
- Patient and transplant lab manager including generation and maintenance and transport
- Served as the primary point of contact for vendors and negotiated contracts
- Demonstrated strong leadership skills by motivating team members towards achieving departmental goals on time
- Performed hemodialysis treatments on patients with end-stage renal disease, following established protocols and ensuring patient safety
- Monitored vital signs and assessed patients' condition during dialysis sessions, promptly reporting any abnormalities to the healthcare team
- Administered treatment medications and vaccinations per protocol
- Maintained accurate records of patients' treatment progress, documenting vital signs, fluid intake/output, and any adverse reactions
- Operated and maintained hemodialysis machines according to manufacturer guidelines, performing routine maintenance checks and troubleshooting issues as needed
- Performed additional tasks assigned by senior management staff.
Education
Certified Nursing Assistant -
Front Range Community College
Northglenn, COHigh school or equivalent -
Uintah High School
Vernal, UTSkills
- Office management and leadership
- Exceptional customer service and support philosophy
- Outstanding organizational skills
- Company wide mentor and trainer
- Microsoft Office and Outlook
- Administrative and clinic experience
- HR management experience
- Workers compensation experience
- Logistics
- Filing
- Proofreading and state required reporting
- Processing cash transactions
- Dispatching
- Data entry
- Exceptional phone etiquette
- Direct patient care
- Vital sign experience
Timeline
General Manager/HR Manager/Dispatcher
Precise Mechanical Services Inc
01.2017 - 08.2025
Facility Assistant/Office Manager, Hemodialysis Technician
Fresenius Medical Care
03.2005 - 01.2017
Certified Nursing Assistant -
Front Range Community College
High school or equivalent -
Uintah High School