Kristen Brooke Rose
Texarkana,TX
Summary
Outgoing Front Office Coordinator with exceptional people skills, and an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Utilizes excellent organizational and communication skills to streamline administrative processes and support team collaboration. I am also currently working toward my Master's in Counseling.
Overview
12
12
years of professional experience
Work History
Front Office Coordinator / Patient Navigator
Healogics
07.2022 - Current
- Patient intake/data collection
- Educated patients on services, insurance coverage, and payment liabilities
- Acquired insurance details to complete referrals and prior authorizations
Call Center Representative / Claims Adjudicator
Alorica
05.2020 - 05.2021
- Directed callers with special needs such as language interpretation and call escalation to specific departments
- Addressed customer grievances, collaborating with team members to achieve creative solutions
- Oversaw inbound customer needs while maintaining strict performance targets
- Managed full cycle of assigned claims with associated compensability determinations and interviews
- Analyzed information gathered during the investigation and reported findings based on the state-specific law
- Communicated with or interviewed claimants and employers to get additional information
Front Desk Receptionist / Certified Clinical Medical Assistant
Genesis Primecare
08.2013 - 05.2020
- Gathered and verified demographic and medical information from patients
- Collected payments for services and updated accounts to reflect new balances
- Operated multiline telephones, providing information, taking messages, and scheduling appointments
- Assisted with medications, including administering drugs and immunizations
- Managed in-office tests/swabs
- Completed intakes, including measuring vital signs and documenting symptoms
Education
Master of Science - Counseling
Texas A&M University Texarkana
Texarkana, TX05-2027
BACHELOR'S - APPLIED ARTS AND SCIENCE
Texarkana Texas A&M
Texarkana, TX01.2023
ASSOCIATES - HEALTH AND SCIENCE
Texarkana College
Texarkana, TX01.2021
Skills
- Time Management
- Typing
- Collaboration
- Medical Terminology
- Customer service expertise
- Problem-solving skills
- Community resources
- Reception duties
- Administrative skills
- Front office management
Timeline
Front Office Coordinator / Patient Navigator
Healogics
07.2022 - Current
Call Center Representative / Claims Adjudicator
Alorica
05.2020 - 05.2021
Front Desk Receptionist / Certified Clinical Medical Assistant
Genesis Primecare
08.2013 - 05.2020
ASSOCIATES - HEALTH AND SCIENCE
Texarkana College
Master of Science - Counseling
Texas A&M University Texarkana
BACHELOR'S - APPLIED ARTS AND SCIENCE
Texarkana Texas A&M
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