Kristen Brown
Reinholds,PA
Summary
Dynamic and results-driven professional with extensive experience in hospitality, including roles at Hampton Inn & Suites. Proven expertise in laundry operations and exceptional customer service, fostering guest relations and team collaboration. Recognized for maintaining high cleanliness standards and effectively training new staff, enhancing overall service delivery.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Housekeeping and Laundry Attendant
Hampton Inn & Suites By Hilton
Ephrata, PA
02.2020 - Current
- Maintained cleanliness and organization in guest rooms and common areas.
- Operated laundry equipment, ensuring proper washing and drying of linens.
- Followed safety protocols for chemical use and equipment operation.
- Assisted in inventory management of cleaning supplies and linen stock.
Cashier
Weaver Markets
Denver, PA
03.2019 - 02.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Assisted in training new cashiers on register operations and customer service protocols.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
Housekeeper
Comfort Inn & Suites
Denver, PA
05.2013 - 11.2015
- Ensured cleanliness and sanitation of guest rooms and common areas.
- Managed laundry operations, including sorting, washing, and folding linens.
- Collaborated with team members to maintain high standards of service delivery.
- Trained new staff on cleaning procedures and safety protocols.
Server
La Cantina
Mohton
05.2011 - 01.2013
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new servers on menu knowledge and service protocols.
- Processed customer transactions efficiently using POS system to ensure accurate billing.
- Engaged with customers to create a welcoming atmosphere, fostering repeat business.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Ephrata High School
Ephrata, PASkills
- Laundry expertise
- Room inspections
- Initiative-taking
- Customer service
- Customer service-focused
- Guest relations
- Organizational skills
- Multitasking and prioritizing
- Team support and collaboration
- Professional and courteous
- Communication skills
Timeline
Housekeeping and Laundry Attendant
Hampton Inn & Suites By Hilton
02.2020 - Current
Cashier
Weaver Markets
03.2019 - 02.2020
Housekeeper
Comfort Inn & Suites
05.2013 - 11.2015
Server
La Cantina
05.2011 - 01.2013
High School Diploma -
Ephrata High School