Kristen Burkhart
Phoenix,AZ
Summary
Dynamic leader with extensive experience at Berkadia Commercial Mortgage, excelling in team leadership and relationship building. Proven track record in enhancing operational efficiency and client satisfaction through strategic initiatives and effective coaching. Skilled in critical thinking and complex problem-solving, fostering collaboration across cross-functional teams to drive growth and success.
Overview
17
17
years of professional experience
Work History
Vice President - Closing Manager
Berkadia Commercial Mortgage
04.2017 - Current
- Develops strategic initiatives enhancing organizational performance and operational efficiency.
- Providing coaching and mentorship for both junior staff and colleagues where problems-solving needs arise with workflow demands as well as with personality conflicts.
- Collaborates with cross-functional teams to align goals and create a more efficient workflow.
- Analyzes industry trends to inform decision-making and identify growth opportunities.
- Cultivates strong relationships with internal and external clients which include Lenders, Mortgage Bankers, Borrowers, and internal support teams to promote collaboration and long-term success.
- Demonstrates proficient leadership skills to motivate employees and build competent teams.
Senior Client Relations Manager
Berkadia Commercial Mortgage
09.2008 - 04.2017
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Led cross-functional teams to implement strategic initiatives that improved service delivery efficiency.
- Mentored junior staff members in effective client management strategies, contributing to their professional growth and development.
- Enhanced client satisfaction by addressing concerns promptly and implementing effective solutions.
Production Manager - CoFounder
AC Theatre Company
06.2015 - 09.2016
- Oversaw daily production operations, ensuring adherence to safety and quality standards for local theatre company.
- Trained staff and developed processes that enhanced operational efficiency for the duration of a live theatre production.
- Coaching junior technicians and actors on skillsets at becoming more effective in their pursuits as professionals in their chosen crafts in theatre.
- Coordinated cross-functional teams to streamline workflows and optimize resource allocation.
- Event planning during production cycles to help create a team mentality among cast and crew members. Additional benefits of team building create a more cohesive relationship on stage as well as backstage.
Production Manager - Stage Manager
N2t Theatre Company
08.2008 - 04.2015
- Oversaw daily production operations, ensuring adherence to safety and quality standards for local theatre company.
- Trained staff and developed processes that enhanced operational efficiency for the duration of a live theatre production.
- Coaching junior technicians and actors on skillsets at becoming more effective in their pursuits as professionals in their chosen crafts in theatre.
- Coordinated cross-functional teams to streamline workflows and optimize resource allocation.
- Event planning during production cycles to help create a team mentality among cast and crew members. Additional benefits of team building create a more cohesive relationship on stage as well as backstage.
Education
Bachelor of Science - Behavioral Sciences
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05-2027
General
Greenway High School
Phoenix, AZ05-1992
Skills
- Team leadership
- Coaching and mentoring
- Relationship building
- Decision-making
- Critical thinking
- Complex Problem-solving
- Training and mentoring
Timeline
Vice President - Closing Manager
Berkadia Commercial Mortgage
04.2017 - Current
Production Manager - CoFounder
AC Theatre Company
06.2015 - 09.2016
Senior Client Relations Manager
Berkadia Commercial Mortgage
09.2008 - 04.2017
Production Manager - Stage Manager
N2t Theatre Company
08.2008 - 04.2015
Bachelor of Science - Behavioral Sciences
Maricopa Community Colleges, South Mountain Community College
General
Greenway High School
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