Kristen Caines
Baton Rouge,LA
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Conduent through exceptional problem resolution and active listening skills. Excelled in high-pressure situations, leveraging critical thinking and Microsoft Office proficiency to exceed customer expectations. Achieved significant improvements in customer satisfaction and loyalty by prioritizing empathetic, solution-focused interactions and efficient data management.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Conduent
Florham Park, NJ 07932
09.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Louisiana Housing Corporation
Baton Rouge, LA 70808
04.2020 - 09.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Head Cashier
Lowes Home Improvment
Baton Rouge, LA 70816
01.2019 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Broadmoor Senior High School
05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Order processing
- Documentation
- Administrative support
- Microsoft PowerPoint
- Microsoft Office Suite
- Data collection
- Prioritization
- Technical support
- Quality control
- Clerical support
- Filing
- Dispute resolution
- Customer education
Timeline
Customer Service Representative
Conduent
09.2022 - 01.2025
Customer Service Representative
Louisiana Housing Corporation
04.2020 - 09.2022
Head Cashier
Lowes Home Improvment
01.2019 - 01.2021
Broadmoor Senior High School