Open To Work
Kristen Calonge
Summary
Highly motivated professional demonstrates ability
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
13
13
years of professional experience
6047
6047
years of post-secondary education
Work History
Discharge Planner/Case Manager
Heritage Park Care & Rehabilitation Center
07.2022 - Current
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Worked with utilization review to establish prior authorization for timely discharges.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
- Coordinated travel arrangements and contacted family with travel information.
- Coordinated patient discharge planning and follow-up care.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Facilitated family meetings to discuss patient care plans.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Facilitated communication between clients, families, and service providers.
- Advocated for client needs within the community and healthcare settings.
- Managed case documentation and maintained accurate records in systems.
- Participated in interdisciplinary team meetings to enhance service delivery.
- Provided crisis intervention support during critical client situations.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Attended court hearings as a representative of the organization when needed.
- Advocated for residents' rights and needs within the community.
- Facilitated communication between residents and management teams.
- Provided conflict resolution support to enhance resident relationships.
- Directed and supported internal case management and client advocacy.
Shipping and Receiving Clerk
Amentum
02.2019 - 07.2022
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
Patient Service Representative
Intermountain Health Care
01.2016 - 02.2019
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
CNA Home Health PRN
South Davis Home Health
08.2017 - 08.2018
- Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services.
- Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
- Worked collaboratively, functioned as effective member and encouraged and supported fellow team members to reach common goals.
- Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
CNA Labor and Delivery
Davis Hospital
01.2015 - 01.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
CNA
Heritage Park Care & Rehabilitation Center
01.2013 - 01.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Nail Tech - Cosmetology
Ogden Weber Tech
Ogden, UTHigh School Diploma -
Syracuse High School
Syracuse, UTCNA - Medical
Davis Applied Technology College
Kaysville, UTSkills
- Electronic Medical Record Software
- Medical Records Management
- Outpatient Treatment
- Word Processing
- Admissions and Discharge Processes
- HIPAA Guidelines
- Medical Terminology Knowledge
- Dementia and Alzheimer's Knowledge
- Patient Admitting
- Case management
- Care coordination
- Discharge planning
- Community resources
- Patient advocacy
- Interdisciplinary collaboration
- Client documentation
- Crisis intervention
- Effective communication
- Conflict resolution
- Discharge scheduling
- Home care planning
- Time management abilities
- Medical social work
- Schedule coordination
- Social history intake procedures
- Abuse and neglect investigation
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$30/hr - $1000/hrTimeline
Discharge Planner/Case Manager
Heritage Park Care & Rehabilitation Center
07.2022 - Current
Shipping and Receiving Clerk
Amentum
02.2019 - 07.2022
CNA Home Health PRN
South Davis Home Health
08.2017 - 08.2018
Patient Service Representative
Intermountain Health Care
01.2016 - 02.2019
CNA Labor and Delivery
Davis Hospital
01.2015 - 01.2016
CNA
Heritage Park Care & Rehabilitation Center
01.2013 - 01.2015
Nail Tech - Cosmetology
Ogden Weber Tech
High School Diploma -
Syracuse High School
CNA - Medical
Davis Applied Technology College