Kristen Carlin
Youngstown,OH
Summary
Experienced Assistant Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 10 years of progressive leadership experience.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Septembers Taproom & Eatery
Chino Hills, CA
01.2021 - 05.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Assistant Project Manager
Utility Traffic Services
San Bernardino, CA
08.2019 - 12.2020
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Managed bookkeeping, prepared budgets and cost reports.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
Field Engineer
Henkels McCoy
Irwindale, CA
04.2019 - 08.2019
- Prepared documentation that would be used in requests for proposal.
- Managed team in troubleshooting efforts that alleviated errors.
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Identified any key changes to project that could affect cost, completion date and customer relationship.
- Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
- Identified major issues that could arise and provided solutions for these problems.
- Monitored construction methods and installations, inspection and testing processes.
- Confirmed that construction progressed as scheduled and in compliance with contract specifications.
- Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
- Managed budget, scheduling, quality assurance, safety compliance and coordination of construction trades and contractors.
- Promoted positive customer support training experience once project was completed.
- Effectively oversaw budget and coordination of Utility trades and contractors.
Associate Project Coordinator
CBRE Global Investors
Ontario , CA
05.2016 - 09.2018
- Produced quality standards, checklists, report templates and processes.
- Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Closely collaborated with project members to identify and quickly address problems.
- Performed independent analysis and provided recommendations to overcome project obstacles.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Monitored project progress, examined risks and set forth contingency plans.
- Managed risk, investigated solutions and established project recovery plans.
- Analyzed financial reporting systems and project schedules to proactively address potential problems.
- Provided ongoing cost and estimate analysis reporting and managed cost allocation.
Education
Associates - Business Administration
East Los Angeles College
Monterey Park, CA09.2007
Skills
- Collaborating with Team Members
- Administrative Management
- Managing Deliveries
- Interpersonal Communication Skills
- Production and Time Sequencing
- Reconciling Cash Drawers
- Finance and Accounting Oversight
- Goal Establishment
- Active Listening
- Records Organization and Management
- Performance Improvement
- Process Updates
- Originality and Creativity
- Operational Efficiency
- Focus and Follow-Through
- Staff Motivation and Discipline
- Attentive Service
- Guest Experience Management
- Delegating Assignments and Tasks
Timeline
Restaurant Manager
Septembers Taproom & Eatery
01.2021 - 05.2022
Assistant Project Manager
Utility Traffic Services
08.2019 - 12.2020
Field Engineer
Henkels McCoy
04.2019 - 08.2019
Associate Project Coordinator
CBRE Global Investors
05.2016 - 09.2018
Associates - Business Administration
East Los Angeles College
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