Highly proactive manager with 1 year of experience in team leadership in the food industry. Background includes sales, management and customer service in fast-paced settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Cane's
04.2022 - Current
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Led and directed team members on effective methods, operations, and procedures.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Reconciled cash and credit card transactions to maintain accurate records.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Managed staff schedules and maintained adequate coverage for all shifts.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.