Kristen Cervantes
Las Vegas,Nevada
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Customer Care
Allegiant
06.2022 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Streamlined communication between departments for efficient problem resolution.
- Managed high call volumes with exceptional time management and multitasking skills.
- Reduced customer complaints by providing timely solutions to issues.
Sales / Marketing
Take A Break Travel
12.2014 - 02.2020
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Made copies, filed sales receipts and orders, sent faxes, wrote sales contracts and executed other general office organization duties.
VIP Host /Cocktail Server
Nite Tours International
03.2014 - 03.2015
- Maintained accurate cash handling practices.
- Checked on guests to verify satisfaction and suggested additional items to increase venue sales.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies.
- Provided exceptional service in high volume venues to costumers.
Medical Billing Specialist
United West Labs
03.2009 - 03.2014
- Reviewed and verified benefits and eligibility with speed and precision.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Prepared billing statements for patients, ensuring correct diagnostic coding.
- Precisely completed appropriate paperwork and system entry regarding claims.
Education
GED -
College of Southern Nevada
Las Vegas, NV02.2012
Skills
- Product Launch
- Customer Relationship Management (CRM)
- Problem resolution
- People skills
- Leadership
- Communication
Timeline
Customer Care
Allegiant
06.2022 - Current
Sales / Marketing
Take A Break Travel
12.2014 - 02.2020
VIP Host /Cocktail Server
Nite Tours International
03.2014 - 03.2015
Medical Billing Specialist
United West Labs
03.2009 - 03.2014
GED -
College of Southern Nevada