Hi, I’m
Kristen Chastain
Customer Service
Redding,CA
Summary
Experienced customer service representative with a 15-year background in hospitality and food service, excelling in team leadership and service delivery. Proficient in POS systems, inventory management, and food safety, committed to operational excellence. Eager to apply skills in a vibrant customer service setting. Available for relocation and authorized to work in the US.
Overview
10
years of professional experience
1
Certification
Work History
Motel 6 Hotel
Housekeeper
10.2024 - 02.2025
Job overview
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Fatburger
Manager
11.2022 - 03.2024
Job overview
- Developed and implemented strategies to improve productivity and streamline processes
- Collaborated with cross-functional teams to develop and execute marketing campaigns
- Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Managed multiple projects simultaneously within established timelines
Firehouse Subs
Customer Service Representative
10.2019 - 03.2020
Job overview
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Upsold additional products or services to customers based on their needs and preferences
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Collaborated with the product development team to provide valuable customer feedback on product features, usability, and enhancements
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Hyatt Regency
Front Desk Receptionist
05.2015 - 09.2019
Job overview
- Maintained cleanliness and organization of the front desk area at all times
- Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
- Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement
- Ordered office supplies ensuring availability while managing costs within budget constraints
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Education
Cypress CollegeCypress, CA
Nurse (College)
06.2014
Skills
Sales operations oversight
Inventory oversight competency
Deadline-oriented planning
Documentation tools
Repair and maintenance knowledge
Wage administration
Supply chain administration
Hygienic food management
Certification
Driver's License
Timeline
Housekeeper
Motel 6 Hotel
10.2024 - 02.2025
Manager
Fatburger
11.2022 - 03.2024
Customer Service Representative
Firehouse Subs
10.2019 - 03.2020
Front Desk Receptionist
Hyatt Regency
05.2015 - 09.2019
Cypress College
Nurse (College)