Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kristen Cook

Portland,OR

Summary

Dynamic self motivated individual with excellent marketing, customer service and facility oversight skills. Highly effective and comfortable working with people at all levels in organization. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

20
20
years of professional experience

Work History

Owner

Sauvie Island Cove Market/tallulahruby
09.2018 - Current
  • Single handedly process high volumes of transactions during peak days (up to 600+ per day)
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Manager

SMS Inc
01.2006 - 02.2018
  • Managed a 7 person team that processed up to 1000 emails per day
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Bachelor of Arts - Education

National University
La Jolla, CA

Multiple Subject Teaching Credential - Education

National University
La Jolla, CA

Skills

  • Marketing tactics
  • Hiring and staffing
  • Profit and loss
  • Design coordination
  • Small business operations
  • Service quality assurance
  • Business planning
  • Verbal and written communication
  • Social media control

Interests

  • Growing herbs, vegetables, or fruits in home gardens
  • Gardening
  • Yoga
  • DIY and Home Improvement
  • Regularly practice mindfulness and meditation for overall wellness
  • Road Trips
  • Working with my hands and fixing things
  • International Travel

Timeline

Owner

Sauvie Island Cove Market/tallulahruby
09.2018 - Current

Manager

SMS Inc
01.2006 - 02.2018

Bachelor of Arts - Education

National University

Multiple Subject Teaching Credential - Education

National University

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