Kristen Dabbs
Kennesaw,GA
Summary
Customer relations professional with a background in handling high-volume calls, emails, and texts while supporting service requests, billing, and collections. Known for organizing schedules, coordinating with technicians, and keeping customer records accurate to support timely resolutions and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Relations Representative
Hammocks AC
Acworth, GA
04.2015 - Current
- Managed customer inquiries, service requests, warranties, billing, and collections for HVAC company, ensuring efficient resolution and support. Acted as first point of contact for customers seeking HVAC repairs or replacements, providing timely assistance and information. Handled calls, emails, and texts; scheduled appointments; coordinated with technicians; ordered service parts; followed up to resolve issues and ensure customer satisfaction.
- 770-794-0428
- Provided assistance to Hammocks AC customers regarding service calls and account inquiries.
- Coordinated and scheduled repair appointments for customers with field technicians.
- Recorded customer requests thoroughly in service records and follow-up notes.
Founder
K.D. Cleaning Services
01.2002 - 06.2015
- Founded K.D. Cleaning Services and defined residential and commercial cleaning offerings.
- Established cleaning service catering to residential and commercial clients. Provided weekly standard and deep cleaning services for residential clients, including move-related cleaning and post-construction for commercial clients. Executed post-construction cleaning for commercial properties.
- Managed client scheduling, service requests, and daily job assignments.
- Oversaw cleaning crews and guided team performance on site.
Education
Certified Nursing Assistant - Medical
North GA Technical School
Carnesville, GA06-2001
General Courses -
Franklin County High School
Carnesville, GA01-2000
Skills
- Communication, Organization, Customer communication Multitasking Attention to detail Sales support
- Communication
- Customer communication
- Multitasking
- Organization
- Attention to detail
- Sales support
Certified Nursing Assistant
Provide essential support in healthcare settings. Assist patients with meals, bathing, dressing, and other daily activities. Monitor patients' health and condition. Maintain patient comfort and safety throughout care. Report unusual or irregular observations to RNs and LPNs.
Timeline
Customer Relations Representative
Hammocks AC
04.2015 - Current
Founder
K.D. Cleaning Services
01.2002 - 06.2015
Certified Nursing Assistant - Medical
North GA Technical School
General Courses -
Franklin County High School