Kristen Darmiento
Farmingville,NY
Summary
Highly organized and detail-oriented executive assistant and administrative professional with over 10 years of experience enhancing operational efficiency and team coordination. Proven expertise in project management, bookkeeping, and leadership. Skilled in managing sensitive data, streamlining workflows, and delivering exceptional support to C-Level executives. Adept at critical thinking, problem-solving, and maintaining strong interpersonal communication to achieve organizational goals.
Overview
2025
2025
years of professional experience
Work History
Executive Assistant
Ken Higgins CPA, P.C
Smithtown, NY
06.2017 - Current
- Manage complex executive calendars, coordinating meetings, events, and work schedules to ensure seamless operations.
- Perform accurate bank reconciliations and maintain confidentiality of sensitive financial data.
- Provide administrative and personal assistant support to the CFO, enhancing overall productivity.
- Prepare meeting agendas and distribute supportive materials in advance for optimal efficiency.
- Execute special projects in response to executive team requests, consistently meeting deadlines and objectives.
- Supervise and manage administrative support staff, delegating tasks to ensure operational flow.
Client Service Manager
Closet Factory
Hicksville, NY
- Expertise in using CRM tools.
- Building and maintaining strong client relationships.
- Addressing client concerns effectively
- Turning negative experiences into positive outcomes.
- Managing contracts, renewals, and upsell discussions.
- Prioritizing client accounts and projects efficiently.
- Ensuring no errors in communication or deliverables.
Groups Coordinator
Exclusive Group Travel
Bethpage, NY
- Conducted on-sire tours and provided actionable feedback on resorts, supporting product development.
- Mentored and trained team members, fostering professional growth and team cohesion.
- Coordinated group logistics, ensuring seamless communication between teams and timely completion of projects.
- Addressing and resolving client issues, or travel disruptions, effectively.
- Establishing and maintaining strong relationships with hotels, airlines, and other travel vendors.
- Managing all aspects of the department's operations independently.
Assistant Store Manager
Ulta
Bayshore, NY
- Trained and supervised employees, enhancing customer service and operational efficiency.
- Organized special events and promotions, boosting store traffic and revenue.
- Addressing and resolving workplace or customer issues effectively.
- Overseeing stock levels, managing replenishments, and reducing shrinkage.
- Overseeing daily transactions, deposits, and end-of-day reconciliation.
Store Manager
G By Guess
Bayshore, NY
- Directed daily operations, including hiring, staff training, and sales strategy implementation.
- Delivered exceptional customer service by coaching employees, and fostering a collaborative environment.
- Managed team dynamics and resolved workplace issues to maintain productivity.
- Led and inspired a team to consistently meet or exceed sales targets.
- Ensured exceptional shopping experiences to improve customer loyalty and retention.
Manager
Water's Edge Salon & Spa
Newburgh, NY
- Increased client retention through personalized service records, and targeted promotions.
- Hired, trained, and developed employees to deliver exceptional service.
- Created and maintained staff schedules to maximize efficiency and meet client demand.
- Ensured clients received tailored recommendations for services and products.
- Handled customer concerns effectively to maintain satisfaction and loyalty.
- Ensured the salon and spa were clean, safe, and compliant with health regulations.
- Advertised events through platforms like Instagram, Facebook, and email marketing.
- Ensured events aligned with the spa's branding and mission.
Education
High School Diploma -
Valley Central
Montgomery, NY06-2001
Skills
- Conflict management
- Executive support and Office Management
- Strong problem solver
- Self-starter
- Document handling
- QuickBooks knowledge
- MS Office (Excel, PowerPoint)
- Bookkeeping
References
References available upon request.
Timeline
Executive Assistant
Ken Higgins CPA, P.C
06.2017 - Current
Client Service Manager
Closet Factory
Groups Coordinator
Exclusive Group Travel
Assistant Store Manager
Ulta
Store Manager
G By Guess
Manager
Water's Edge Salon & Spa
High School Diploma -
Valley Central