Kristen DeBruyne
San Diego,CA
Summary
Results-driven professional with 8+ years of experience in the beauty and sales industries. Expertise in leadership, sales, client retention, and education. Proven track record of increasing profits and generating over $1 million in revenue. Skilled in building strong relationships with clients and colleagues.
Overview
10
10
years of professional experience
Work History
Wax Specialist
European Wax Center
San Diego
06.2018 - Current
- Inventoried, made repeat orders and stocked treatment rooms.
- Maintained relationships with 300+ return clients and handled scheduling.
- Provided personalized care to make clients feel comfortable.
- Introduced client education program to ensure customer comfort.
Patient Care Coordinator
Laseraway
Bakersfield
07.2021 - 09.2022
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Processed patient intake information and updated medical records prior to treatment.
- Counselled patients on potential financial liabilities and payment requirements.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
Floor Lead/ Evening Supervisor
Kmart Corp.
Tehachapi
01.2015 - 12.2018
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Maintained cash drawers and credit equipment to allow efficient and expedited process of customer transactions.
- Worked directly with store manager to verify achievement of sales, retention and quality targets.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
Education
Associate of Arts - Psychology
San Diego Community College
San Diego, CA06-2026
Skills
- Attention to Detail
- Communication
- Customer Retention
- Customer Service
- Delegation
- Leadership
- Medical Record
- Negotiating
- Prioritization
- Productivity
- Self Motivation
- Time Management
Accomplishments
- Delivered exceptional results, exceeding productivity targets and driving up sales and retention rates.
- Provided personalized client education on waxing aftercare, resulting in increased client retention and revenue.
- Diversity, Equity and Inclusion (DE&I) Advocate
- Facilitated lasting multi-business relationships with neighboring businesses
- Evening Supervisory Role: led team through evening cash drops, cash-outs, teaming with security to close and organizing my team's evening duties
Timeline
Patient Care Coordinator
Laseraway
07.2021 - 09.2022
Wax Specialist
European Wax Center
06.2018 - Current
Floor Lead/ Evening Supervisor
Kmart Corp.
01.2015 - 12.2018
Associate of Arts - Psychology
San Diego Community College
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