Akira Hamilton
Amityville
Summary
Customer-focused professional with over 6 years of experience in high-volume service and front-facing operations. Demonstrated ability to maintain composure under pressure while assisting diverse customers and adhering to strict procedures. Strong communication and multitasking skills contribute to efficient and friendly airport gate operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Wax Specialist
European Wax Center
Farmingdale
07.2022 - Current
- Delivered consistent, high-quality customer service in a fast-paced, appointment-driven environment.
- Managed scheduling, check-ins, and client flow while maintaining strict operational and hygiene standards.
- Communicated policies, service expectations, and aftercare instructions clearly and professionally.
- Resolved client concerns calmly and efficiently, ensuring customer satisfaction and retention.
- Maintained organized workstations while adhering to compliance and safety protocols.
Style Consultant
Target
Copiague
11.2018 - Current
- Assisted high volumes of customers daily, providing clear guidance and efficient service during peak periods.
- Operated POS systems accurately, handled cash and card transactions, and balanced registers.
- Supported team goals by maintaining orderly work areas and assisting across departments as needed.
- Delivered friendly, professional service while adapting to changing priorities and customer needs.
Retail Sales Associate
HomeGoods
Massapequa
11.2017 - 07.2021
- Processed purchases, returns, and exchanges accurately while following company policies.
- Resolved customer issues quickly to maintain positive experiences in a busy retail environment.
- Maintained clean, organized sales areas aligned with operational standards.
Sales Associate
Forever 21
Westfield Sunrise Mall
04.2018 - 09.2018
- Provided attentive customer support in a high-traffic retail setting.
- Assisted with store operations, merchandising, and customer flow management.
Sales Associate
Hollister
Coral Square Mall
07.2016 - 01.2018
- Supported daily sales operations and promotional events.
- Maintained a professional, welcoming environment for customers.
Education
Associate of Arts - Mass Communications
Nassau Community College
Hempstead, NYEsthetics Program - 600 Hours
Long Island Nail & Skin Care Institute
Levittown, NYSkills
- Customer Assistance
- Conflict Resolution & De-escalation
- Cash Handling & POS Systems
- Time Management & Multitasking
- Clear Verbal Communication
- Policy and procedure compliance
- Team Collaboration
- Attention to Detail
- Safety & Cleanliness Standards
- Client consultation
- Appointment scheduling
Certification
- Licensed Esthetician – New York State
- Adobe Photoshop Certification
Additional Information
Authorized to work in the U.S., Willing to work early mornings, evenings, weekends, and holidays, Strong interpersonal skills and ability to work under time-sensitive conditions
References
References available upon request.
Timeline
Wax Specialist
European Wax Center
07.2022 - Current
Style Consultant
Target
11.2018 - Current
Sales Associate
Forever 21
04.2018 - 09.2018
Retail Sales Associate
HomeGoods
11.2017 - 07.2021
Sales Associate
Hollister
07.2016 - 01.2018
Associate of Arts - Mass Communications
Nassau Community College
Esthetics Program - 600 Hours
Long Island Nail & Skin Care Institute