Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shana Griffith

Newark,NJ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Wax Specialist

European Wax Center
12.2021 - Current
  • Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
  • Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
  • Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
  • Assisted in training new Wax Specialists, sharing best practices and techniques for efficient service delivery.
  • Developed strong client relationships through effective communication skills and empathetic listening during consultations.
  • Actively participated in team meetings, contributing valuable input towards improving the salon''s overall performance and client satisfaction.

Machine Operator

Progressive Foods
06.2020 - 12.2021
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Security Officer/Concierge

Allied Universal Security Services
01.2019 - 06.2020
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Paraprofessional

Newark Public Schools
09.2018 - 06.2020
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.

Warehouse Associate

Amazon
11.2017 - 12.2019
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.

Residential Aide

Daytop New Jersey
05.2018 - 08.2019
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
  • Promoted resident independence by offering guidance and support in performing various tasks such as personal hygiene, dressing, and mobility.
  • Collaborated with interdisciplinary team members to develop individualized care plans that addressed each resident''s unique needs and preferences.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.

Customer Service Representative

Select Express & Logistics
12.2016 - 08.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Education

No Degree - Education

Virginia State University
Petersburg, VA

No Degree - Psychology/Education

Essex County College
Newark, NJ

No Degree - Psychology/Education

Rosemont College
Bryn Mawr, PA

High School Diploma -

Technology High School
Newark, NJ
06.2010

Skills

  • Strong customer service
  • Brazilian Bikini wax trained
  • Ingrown Hair Prevention
  • Hygiene and Cleanliness
  • Problem-solving abilities
  • Active Listening
  • Behavior Management
  • Effective Communication
  • Helping Students with Special Needs
  • Small Group and Individual Assistance
  • Supportive

Certification

  • Licensed Cosmetology - 2024

Timeline

Wax Specialist

European Wax Center
12.2021 - Current

Machine Operator

Progressive Foods
06.2020 - 12.2021

Security Officer/Concierge

Allied Universal Security Services
01.2019 - 06.2020

Paraprofessional

Newark Public Schools
09.2018 - 06.2020

Residential Aide

Daytop New Jersey
05.2018 - 08.2019

Warehouse Associate

Amazon
11.2017 - 12.2019

Customer Service Representative

Select Express & Logistics
12.2016 - 08.2019

No Degree - Education

Virginia State University

No Degree - Psychology/Education

Essex County College

No Degree - Psychology/Education

Rosemont College

High School Diploma -

Technology High School

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