Nicole Caserta
Doylestown,PA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
Work History
Wax Specialist Trainer
European Wax center
Bucks County, Pennsylvania
04.2021 - Current
- Greeted customers and provided excellent customer service
- Maintained a clean, safe, and sanitary work environment for clients
- Performed waxing services such as Brazilian waxes, eyebrow waxes, leg waxes and more
- Provided feedback on employee performance based on observed results during training sessions
- Provided clients with post-waxing care instructions to ensure optimal results
- Attended training sessions to keep up with latest trends in the industry
Front Desk Clerk
Ramada Inn
Watertown, NY
11.2019 - 02.2020
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs
- Managed customer complaints and rectified issues to complete satisfaction
- Coordinated with internal departments to handle wide range of guest needs
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
- Responded to inquiries and room requests made online, by phone or email
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Handled payment processing duties and provided customers with receipts and proper bills and change
Customer Service Cashier
Giant Food Stores
Southampton, PA
02.2018 - 10.2019
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise
- Redeemed coupons and cross-sold products
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Scanned items quickly to keep lines moving and reduce overall wait time
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
Education
High School Diploma -
Bucks Learning Academy
Warrington, PA06.2018
Esthetician's License - Esthetics
Innovate Salon Academy
Ewing, NJSkills
- Cash transactions
- Listening skills
- Reservations
- Oral and written communications
- Microsoft Office
- Hospitality services
- Credit and cash payments
- Cash drawer balancing
- Payment processing
- Issue resolution
- ID verification
- Cash register operation
- Customer greeting
- Scanner operations
- Credit and cash transactions
- Customer assistance
- Marketing and promotion
- Licensed Esthetician
Timeline
Wax Specialist Trainer
European Wax center
04.2021 - Current
Front Desk Clerk
Ramada Inn
11.2019 - 02.2020
Customer Service Cashier
Giant Food Stores
02.2018 - 10.2019
High School Diploma -
Bucks Learning Academy
Esthetician's License - Esthetics
Innovate Salon Academy