Tanielle Jones
Pompano Beach,FL
Summary
Friendly guest service professional offering 6 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in multiple roles with training in Microsoft.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Wax Specialist
European Wax Center
05.2024 - Current
- Maintained clean and sanitary workspace.
- Answered multi-line phone system and emails to schedule clients and consultations.
- Scheduled returning clients and handled walk in customers daily.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Agent
Teleperformance
01.2021 - 03.2023
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Assisted call-in customers with questions and orders
- Spoke to customers in native language to increase loyalty and establish relationships
- Performed cold-calling and follow-ups with leads to secure new revenue
- Logged reports, expenses, receipts, and sales documents into digital database.
Pharmacy Technician Trainee
Walgreen's Pharmacy
03.2021 - 01.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Counted, measured, and compounded medications following standard procedures
- Reviewed and verified customer information and insurance provider information
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Education
Pediatric Nursing - Current -
Broward College
High school Diploma -
Pompano Beach HighSchool
Pompano Beach, FL06.2022
Skills
- Time Management
- Interpersonal Skills
- Articulate Social Skills
- Compassion and Empathy
- Customer Service and Assistance
- Digital Databases
- Organization and Prioritization
- Appointment Scheduling
- Invoice Processing
- Data entry proficiency
- Hospitality services
- Listening Skills
Certification
- Safe Serve, June 2020
- Licensed Esthetician, June 2022 to October 2023
Timeline
Wax Specialist
European Wax Center
05.2024 - Current
Pharmacy Technician Trainee
Walgreen's Pharmacy
03.2021 - 01.2022
Sales Agent
Teleperformance
01.2021 - 03.2023
Pediatric Nursing - Current -
Broward College
High school Diploma -
Pompano Beach HighSchool
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