Kristen Doane
North Chatham,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Agway Of Cape Cod
Chatham, MA
03.2007 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Assistant Manager
Mill Stores
Dennis, MA
04.2001 - 02.2007
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Teacher
Garden City Elementary School
Fort Pierce, FL
03.1993 - 06.1995
- Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.
- Collaborated with parents of students to increase comprehensive and long-term success.
- Attended and facilitated IEP meetings for students and families.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives in .
Education
Bachelor of Arts - Education
Bridgewater State University
Bridgewater, MA01.1993
High School Diploma -
Chatham High School
Chatham, MA06.1988
Skills
- Customer service
- Active listening
- Critical thinking
- Professional telephone demeanor
Timeline
Customer Service Representative
Agway Of Cape Cod
03.2007 - Current
Assistant Manager
Mill Stores
04.2001 - 02.2007
Teacher
Garden City Elementary School
03.1993 - 06.1995
Bachelor of Arts - Education
Bridgewater State University
High School Diploma -
Chatham High School