Kristen Dunphe
Biddeford,ME
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Manager
KidsPeace National Centers
South Portland, Maine
08.2021 - Current
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Resolved conflicts between customers and employees within the region.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Clinical Consultant
Spurwink
Portland, ME
03.2020 - 08.2021
- Coordinated training sessions on evidence-based practices for caseworkers at the Department of Health and Human Services.
- Facilitated communication between caseworkers and supervisors. Facilitate communication within the supervisory group.
- Provided consultation services on complex cases requiring multidisciplinary approaches.
- Acted as a liaison between various departments within the organization relating to clinical issues.
Foster Care Program Supervisor
KidsPeace National Centers
South Portland, ME
09.2015 - 03.2020
- Provided leadership, guidance and supervision to staff members.
- Developed, implemented and evaluated program policies and procedures.
- Conducted annual performance reviews of staff members.
- Coordinated training sessions for staff members.
- Maintained accurate records of program activities and results.
Education
Master of Arts - Social Work
University of New England
Biddeford, ME05-2010
Bachelor of Arts - Sociology
University of Southern Maine
Portland, ME05-2003
Skills
- Operational management
- Staff Training and Development
- Human Resources Management
- Personnel Management
- Performance Management
- Staff Management
Certification
- Licensed Clinical Social Worker. LC14060
References
References available upon request.
Timeline
Regional Manager
KidsPeace National Centers
08.2021 - Current
Clinical Consultant
Spurwink
03.2020 - 08.2021
Foster Care Program Supervisor
KidsPeace National Centers
09.2015 - 03.2020
- Licensed Clinical Social Worker. LC14060
Master of Arts - Social Work
University of New England
Bachelor of Arts - Sociology
University of Southern Maine
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