Kristen Eckblad

Zillow Premier Agent Team Leader

Consistently Earned "Best Of Zillow" Status

• Leadership & Management: Successfully led a team of premier agents, driving performance and collaboration to exceed sales targets.
• Training & Development: Developed and implemented comprehensive training programs for new agents, enhancing their product knowledge and sales techniques.
• Client Relationship Management: Cultivated strong relationships with clients, leveraging Zillow’s platform to generate leads and provide exceptional customer service.
• Technology Utilization: Leveraged Zillow’s suite of tools and technology to optimize team workflows and improve client engagement, enhancing overall operational efficiency.

• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
• Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
• Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
• Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
• Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
• Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
• Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.

• Managed daily office operations, including scheduling, phone and email correspondence, and vendor coordination.
• Handled invoicing, accounts payable/receivable, and office budget tracking.
• Monitored and maintained office and supply inventories, ensuring timely procurement and shipment coordination.
• Oversaw filing systems and maintained compliance with HR policies.
• Managed office equipment and technology, ensuring smooth operation of all systems.
• Built and maintained strong relationships with clients, providing tailored yacht supply recommendations.
• Processed orders, prepared quotes, and coordinated with logistics to ensure timely order fulfillment.
• Utilized CRM to track customer interactions and maintain accurate sales records.
• Identified cross-selling and upselling opportunities, increasing revenue through personalized product solutions.
• Resolved customer inquiries and issues, ensuring high levels of satisfaction and repeat business.
• Prepared sales reports and participated in strategy meetings to improve performance and meet sales targets.