Krystal Dennis
Charlotte,NC
Summary
Client-oriented Realtor with experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing new and used homes and revealing customer needs to deliver solutions.
Overview
7
7
years of professional experience
Work History
Zillow Premier Agent
Dash Carolina Realty
07.2023 - Current
- Assessed and qualified inbound Zillow leads to understand their real estate needs, preferences, and readiness
- Respond promptly to inbound inquiries through phone calls via the Zillow Premier app to provide immediate assistance and establish a connection
- Stayed informed about the local market trends, pricing, and available inventory to provide up-to-date information to leads
- Utilized CRM tools to track and organize inbound leads, ensuring no potential opportunities are overlooked
- Implemented a systemic follow-up process to nurture leads over time, adapting your approach based on their level of interest and readiness.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
Business Development Representative
isolved
05.2022 - 07.2023
- Prospecting and generating leads through outbound calls, emails, and other outreach methods
- Qualify and nurture leads, schedule appointments and maintain accurate records in the CRM system
- Stayed informed on the company's products and services, industry trends, and competitor activities to effectively communicate value propositions to potential customers
- Collaborating with the sales team and providing valuable insights from prospect interactions.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
Realtor
ExP Realty
12.2021 - 07.2023
- Received and managed client referrals from referral networks
- Initiate prompt contact with referred clients to understand their real estate needs preferences and timelines
- Conduct thorough consultations to assess client requirements and provide valuable insights into the real estate market
- Maintained clear and consistent communication with the source of the referral, providing updates on client processes and outcomes
- Maintained a high standard of professionalism, integrity, and ethical conduct in all interactions with clients and referral.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
Client Success Specialist
Better Mortgage
03.2021 - 01.2022
- Facilitated a seamless onboarding process for new clients, ensuring they understood the product and assisting with initial setup
- Cultivated strong relationships with clients, understanding their needs and goals, and acting as a point of contact for ongoing support
- Addressed and resolved client issues promptly, coordinating with internal teams to provide effective solutions
- Monitored client accounts, usage patterns, and performance metrics to identify opportunities for improvement and proactively address any concerns
- Maintained a deep understanding of the service provided, staying informed about updates and enhancements to guide clients effectively.
Realtor
Giving Tree Realty
05.2017 - 01.2020
- Created and managed listings for residential properties ensuring accurate and attractive representation
- Communicate effectively with clients, understanding their needs and preferences, and providing relevant property options
- Conduct property showing highlighting key features and addressing client questions to facilitate informed decision-making
- Prepared and assisted clients with paperwork involved in real estate transactions
- Built and maintained a strong network of industry contacts, including lenders, inspectors, and other professionals to enhance the overall real estate service
- Ensure adherence to legal and regulatory requirements, guiding clients through the intricacies of real estate transaction
- Stayed up to date on industry regulation, best practices, and advancements through ongoing education and MLS standards.
Education
Real Estate License -
Superior School of Real Estate
Charlotte, NC05.2017
Master of Arts -
University of Phoenix
Cleveland, OH05.2012
Bachelor of Liberal Arts -
Cleveland State University
Cleveland, OH05.2010
Skills
- Marketing Management
- Schedule Management
- Lead Prospecting
- Sales Strategy Development
Dedicated Food Pantry Volunteer
I have the pleasure of serving at Christ the King food pantry located in Charlotte NC. I enjoy helping families and supporting my community.
Timeline
Zillow Premier Agent
Dash Carolina Realty
07.2023 - Current
Business Development Representative
isolved
05.2022 - 07.2023
Realtor
ExP Realty
12.2021 - 07.2023
Client Success Specialist
Better Mortgage
03.2021 - 01.2022
Realtor
Giving Tree Realty
05.2017 - 01.2020
Real Estate License -
Superior School of Real Estate
Master of Arts -
University of Phoenix
Bachelor of Liberal Arts -
Cleveland State University