KRISTEN FAIRCHILD
Hubert,NC
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
12
12
years of professional experience
Work History
Ophthalmic Assistant
Office Park Eye Center
Jacksonville, NC
01.2025 - Current
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation, diagnostic testing and minor surgery
- Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
- Demonstrated proficiency in electronic medical record systems for seamless access to vital patient information during examinations or consultations
- Performed manifest refractions for prescription updates
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated OCT equipment for patient eye scans and prepared patients for examinations and surgeries.
General Manager
Billfish Coastal
Atlantic Beach, NC
01.2024 - 01.2025
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
- Managed and resolved conflicts among team members to maintain a positive work environment
- Mentored and coached employees to develop their skills and advance within the organization
General Manager of Client Relations
Prism Optical
Remote Position
04.2019 - 01.2024
- Trip planning in remote rural areas, building relationships with members of the community
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Maintained a well-organized home studio setup for efficient remote work capabilities when needed by clients or collaborators.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
- Handled high-priority orders with urgency, prioritizingand shipment to meet customer needs.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
Certified Ophthalmic Assistant
Roger Weber MD.
Sarasota, FL
11.2016 - 10.2017
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Documented patient medical history and information utilizing EMR with commitment to accuracy.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
Certified Ophthalmic Assistant
Maine Vitreoretinal Consultants LLC
Bangor, ME
06.2014 - 07.2016
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Documented patient medical history and information utilizing EMR with commitment to accuracy.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
- Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistance.
- Supported practice growth through exceptional customer service, fostering long-term relationships with patients and their families.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Improved training outcomes with introduction of competency-based assessments, ensuring that training objectives were met.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
Ophthalmic Assistant
Maine Eye Care
Waterville, ME
05.2013 - 06.2014
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Streamlined appointment scheduling process, resulting in reduced wait times and improved patient experience.
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
- Reviewed surgical plans and patient charts in order to prepare correct paperwork.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
Education
Diploma - General Studies
Charter Tech High School
Linwood, NJ2002
Skills
- HIPAA compliance
- Electronic health records management
- Patient education
- Time management
- Attention to detail
- Excellent communication
- Adaptability and flexibility
- Analytical thinking
- Staff training and development
- Task delegation
- Conflict resolution
- Performance evaluations
- Inventory management
- CRM software proficiency
- Scheduling and coordinating
- Insurance eligibility verification
- Experience working in a remote position
Additional Information
Experience working with individuals and families affected by Alzheimer’s and dementia. Prior facilitator for the Alzheimer’s association.
Two years experience working private duty in-home hospice care.
Timeline
Ophthalmic Assistant
Office Park Eye Center
01.2025 - Current
General Manager
Billfish Coastal
01.2024 - 01.2025
General Manager of Client Relations
Prism Optical
04.2019 - 01.2024
Certified Ophthalmic Assistant
Roger Weber MD.
11.2016 - 10.2017
Certified Ophthalmic Assistant
Maine Vitreoretinal Consultants LLC
06.2014 - 07.2016
Ophthalmic Assistant
Maine Eye Care
05.2013 - 06.2014
Diploma - General Studies
Charter Tech High School