Kristen Faulkner
Novi,MI
Summary
Dedicated and adaptable professional with experience in scheduling, caregiving, dispatch coordination, and customer service. Skilled in multitasking, communication, logistics, and relationship building. Seeking a position that offers growth and challenge.
Overview
11
11
years of professional experience
Work History
Scheduling Director & Caregiver
Affinity Senior Care – Commerce, MI
07.2023 - Current
- Led high-performing teams through mentorship, goal setting, and continuous feedback.
- Promoted collaboration and engagement through open communication.
- Managed caregiver schedules and client coordination using SwyftOps.
- Streamlined communication between caregivers, clients, and office staff.
- Resolved issues quickly and maintained strong client relationships.
- Delivered exceptional service, driving high satisfaction and trust.
Owner & Caterer
All City Dogs Food Truck
01.2014 - 01.2022
- Managed daily operations, event planning, inventory, and customer service
- Built brand presence and ensured consistent food quality and service
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Handled budgeting, purchasing, and vendor negotiations to optimize cost efficiency
- Trained and supervised staff to maintain high service standards during high-volume events
Dispatch Coordinator
Global Logistics Services (formerly Penske)
06.2016 - 09.2018
- Resolved driver and customer issues by serving as a liaison during high-pressure situations.
- Maintained strong client relationships through timely updates and proactive communication.
- Improved logistics by coordinating with drivers, warehouse staff, and management.
- Managed vehicle intake, service orders, and logistics using Reynolds & Reynolds and CDK software.
- Prepared vehicle packets and maintained accurate label logs and service documentation.
- Supported service and compliance tasks, including opening and closing PDI orders.
Education
Oakland Community College
Waterford, MISkills
- Staff Scheduling & Coordination
- Dispatch & Logistics Support
- Multitasking & Time Management
- Communication (Verbal & Written)
- Payroll Time Tracking & Verification
- Conflict Resolution
- Workflow Optimization
- Leadership & Team Collaboration
- Customer Service & Relationship Management
- Microsoft Office Suite & Scheduling Software (SwyftOps, CDK, Reynolds & Reynolds)
Timeline
Scheduling Director & Caregiver
Affinity Senior Care – Commerce, MI
07.2023 - Current
Dispatch Coordinator
Global Logistics Services (formerly Penske)
06.2016 - 09.2018
Owner & Caterer
All City Dogs Food Truck
01.2014 - 01.2022
Oakland Community College
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