Kristen Feilds

Directed a team of over 10 employees in the billing department to ensure efficient processing.

Designed and implemented procedures to optimize billing operations and improve overall workflow.

Engaged with Medicaid representatives across Kentucky, Ohio, and West Virginia to ensure compliance and coordination with all MCOs in those regions.

Developed understanding of credentialing requirements and demographic data management to enhance operational efficiency.

• Processed billing transactions accurately and efficiently using accounting software.
• Managed invoicing procedures, ensuring timely distribution and tracking of payments.
• Assisted in resolving billing discrepancies through effective communication with clients and vendors.
• Maintained organized records of invoices, payments, and financial documents for audits.

Managed high-volume phone lines to schedule interviews for sales positions.

Facilitated product sales and maintained customer satisfaction by resolving issues related to vacuum products.

Oversaw all in-house financing operations.

Assisted in compiling end-of-month inventory reports. Supported team members in tracking inventory levels. Contributed to maintaining accurate records of stock availability.

Oversaw all cash transactions for sales, service, and parts operations.

Addressed customer inquiries and concerns, ensuring timely resolution while elevating complex issues to management for strategic oversight.

Managed workload coverage during team member absences, ensuring seamless operations in reception, accounts payable, and accounts receivable.