Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Fils

Chicago,IL

Summary

Highly Capable, Individual with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative-PM

Invitation Homes
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
  • Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible home owner association violations
  • Assisting in processing Public Housing Agency applications and communicating with the housing authority
  • Managing accounts receivable processes, daily depositions, reconciliations , and collections efforts
  • Manage and facilitate eviction schedules and personal property holds; coordinate eviction clean-outs and/or personal property removal

Customer Service Representative Field Service

Invitation Homes
09.2021 - 09.2023
  • Monitor maintenance dashboard and task center daily to ensure timely response to work order dispatch approvals, request for information, escalations and other communication
  • Review turn & rehab dashboards to ensure proper task execution and respond to flagged exceptions
  • Review & approve /decline work order proposals within approval limit, verifying proper scope, documentation & pricing
  • Serving as first point of contact for maintenance related resident concerns & collaborating with internal teams to ensure appropriate corrective action
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Reschedule in-home work orders directly with resident when necessary
  • Assist in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner

Client Advisor

Tiffany & Company
09.2020 - 11.2021
  • Apply Deep knowledge of product, service, & handling instructions to increase client satisfaction during each interaction
  • Execute best practices by optimizing hospitality & store amenities to create unique experiences
  • Drive business through key product pillars
  • Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using Tiffany touch
  • Deliver a significant portion of sales through repeat client business

Mail Carrier

United States Postal Service
07.2014 - 07.2018
  • Directly interacted with customers to deliver mail, packages, and ordered goods
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients
  • Utilized mail processing machines in weighing, stamping and processing mail items

Education

AAS - Computer Science

Chicago State University Chicago
05.2012

Skills

  • Clerical Support
  • Computer Proficiency
  • Administrative Support
  • Efficiency
  • Customer Service
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint

Timeline

Customer Service Representative-PM

Invitation Homes
09.2023 - Current

Customer Service Representative Field Service

Invitation Homes
09.2021 - 09.2023

Client Advisor

Tiffany & Company
09.2020 - 11.2021

Mail Carrier

United States Postal Service
07.2014 - 07.2018

AAS - Computer Science

Chicago State University Chicago

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Kristen Fils