Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kristen Ford

Kristen Ford

Lost Creek,WV

Summary

Driven professional with extensive experience in customer service roles, notably as a Call Center Representative at General Dynamics. Excelled in managing high call volumes, reducing customer complaints by providing empathetic support and resolving complex issues efficiently. Skilled in customer correspondence and goal-oriented strategies, significantly enhancing client satisfaction through exceptional service and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Call Representative

Foundever
02.2021 - Current
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
  • Reduced customer complaints by providing accurate information and empathetic support during difficult situations.

Nursing Attendant

Signature Health And Rehab
02.2018 - 08.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Call Center Representative

General Dynamics
08.2016 - 12.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Bachelor of Science - Buisness

University of Phoenix
Tempe, AZ
05.2026

High School Diploma -

Lee County High School
Beattyville, KY
05.2011

Skills

  • Customer Service

  • Goal-Oriented

  • Call Center Customer Service

  • Customer Correspondence

Timeline

Call Representative

Foundever
02.2021 - Current

Nursing Attendant

Signature Health And Rehab
02.2018 - 08.2019

Call Center Representative

General Dynamics
08.2016 - 12.2016

Bachelor of Science - Buisness

University of Phoenix

High School Diploma -

Lee County High School

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Kristen Ford