Kristen Ford

Assisted military personnel, both active and retired, and their families with coverage needs. Managed relationships with service providers.

Managed payment transactions for enrollment premiums, maintaining accurate financial records.

Managed claims processing and resolution to ensure timely outcomes.

Assisted with referrals, authorizations, and enrollment processes for members and families. Facilitated enrollment and authorization steps for all members and their families. Supported members and their families with referral and enrollment procedures.

Delivered exceptional customer support for Intuit QuickBooks Desktop, enhancing user satisfaction. Streamlined setup of Assisted Payroll, improving efficiency for clients.

Resolved customer inquiries using CRM software to enhance service efficiency.

Trained new team members on product knowledge and service protocols.

Managed escalated issues to ensure customer satisfaction and retention.