Kristen Forselius

Have been home raising our children since leaving Lulu's.

• Managed daily operations to ensure smooth functioning of the store.
• Maintained an inviting, clean and safe environment for customers and employees.
• Assisted with hiring, training and mentoring new staff members.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Met with Sales Representatives in the store to order new merchandise.
• Traveled into NYC seasonally to order new merchandise.

• Answered high volume of customer calls.
• Input customer orders.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Answered customers questions regarding products, prices, and availability.
• Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.

• Answered multi-line phone system, routing calls, delivering messages to staff.
• Greeting customers and visitors.
• Made travel arrangements for company President.
• Took dictation from company President and prepared letters to current and future clients.
• Typed and submitted proposals from our Customer Service Representatives.

• Made outbound calls to existing customers to upsell advertising packages.
• Answered incoming calls from prospective customers.
• Helped customers with advertisement wording and/or layout.
• Prepared sales proposals to businesses to sell new advertising programs.
• Used cold calling to reach out to local business owners needing new advertising services.