Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Forsyth

Washington,UT

Summary

Dynamic Account Manager with a proven track record at JKR Windows, excelling in client relations and strategic planning. Recognized for enhancing customer satisfaction and retention through effective issue resolution and proactive support. Skilled in CRM software, fostering collaboration, and driving account success while negotiating beneficial agreements.

Overview

6
6
years of professional experience

Work History

Account Manager

JKR Windows
St. George, UT
06.2024 - 08.2025
  • Cultivated strong client relationships through timely support and proactive engagement.
  • Achieved high client retention rates by delivering exceptional service consistently.
  • Managed diverse account portfolio, ensuring effective problem resolution and communication.
  • Resolved escalated issues to safeguard client relationships and promote collaboration.
  • Conducted regular account reviews to identify areas for improvement and success strategies.
  • Created an addendum process, refining contract items for clarity and compliance.
  • Established clear communication channels between clients and internal teams for efficient execution.
  • Streamlined internal processes to enhance overall operational efficiency.

Account Manager Collections

Torro
St. George, UT
12.2021 - 11.2024
  • Established strong client relationships to promptly address needs and enhance satisfaction.
  • Negotiated favorable contract terms, benefiting both clients and organization.
  • Developed tailored account plans, supporting clients in achieving business objectives.
  • Managed approximately 50 daily client calls to ensure effective communication.

Property Manager

Triago Ventures
St. George, UT
04.2019 - 08.2021
  • Addressed tenant complaints promptly, coordinating with repairmen and support services as needed.
  • Conducted final move-out walk-throughs to identify necessary repairs with tenants.
  • Managed lease agreements from inception to termination, ensuring compliance with local regulations.
  • Collaborated with maintenance staff to complete repairs swiftly, minimizing tenant downtime.
  • Streamlined rent collection processes, reducing late payments and enhancing revenue generation.
  • Verified applicant income, assets, and expenses, completing tracking sheets for each file.
  • Handled over 60 calls daily from prospective tenants, providing information and assistance.

Education

General Studies

Pine View
St. George, UT
2006

Skills

  • Account management
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Strategic planning
  • Issue resolution
  • Team Training
  • Operations

Timeline

Account Manager

JKR Windows
06.2024 - 08.2025

Account Manager Collections

Torro
12.2021 - 11.2024

Property Manager

Triago Ventures
04.2019 - 08.2021

General Studies

Pine View