Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Freeburg

Hayfield,Minnesota

Summary

looking to move on from healthcare provider to help keep office matters running smooth. Successful customer service/care professional with 10+ years experience in hospital and long term care facilities. confidently use POS machine, answer phones, properly keep customer/patient information filed and organized according to company, and HIPPA policy.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Cashier

Ryan's Foods
Hayfield, MN
05.2023 - 12.2023
  • Welcomed customers, offering assistance to help find store items
  • Assisted customers by providing information and resolving complaints.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.

Nursing Station Technician

Mayo Clinic Health System
Austin, MN
09.2022 - 03.2023
  • Provided support services to the nursing staff in providing direct care to patients.
  • Conducted daily rounds to ensure that all equipment was functioning properly and that patient rooms were clean and orderly.
  • Followed infection control protocols when handling soiled linens or disposing of contaminated materials.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Activities Assistant

Field Crest Care Center
Hayfield, MN
12.2019 - 04.2021
  • Facilitated group activities such as bingo, arts and crafts, cooking classes.
  • Provided one-on-one assistance with activities for those who needed it.
  • Maintained records of all activity participation.
  • Encouraged residents to participate in leisure activities according to their abilities.
  • Used one-on-one meetings and small groups to engage residents in facility life.
  • Organized and implemented activities to meet the individual needs of each resident.

CNA

Field Crest Care Center
Hayfield, MN
10.2018 - 12.2019
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Transported residents within the facility as needed.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Used mobility devices to transport patients.

Resident Aide

Field Crest Care Center
Hayfield, MN
03.2017 - 08.2018
  • Assisted residents with activities of daily living, such as bathing and dressing.
  • Ensured that all safety protocols were followed at all times while on duty.
  • Maintained records of medication administration for each resident according to policy guidelines.
  • Conducted regular room checks throughout shift to ensure cleanliness standards are met.
  • Promptly answered call lights from residents seeking assistance or comfort needs.
  • Attended staff meetings regularly to stay up-to-date on policies, procedures, and current events.
  • Provided personal laundry services for those unable to do so independently.
  • Administered prescriptions to residents, complying with medication tracking procedures.

Assistant Office Manager

Valley Digital Mobile X-Ray
Visalia, CA
03.1996 - 01.2002
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Managed office inventory and placed new supply orders.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Scheduled mobile x-ray imaging with contracted skilled nursing and rehabilitation facilities
  • Maintained patient imaging files

Education

Typing/Business certificate - Computer Business

Golden State Business College
Visalia, CA
06-1993

High School Diploma -

Sequoia High School
Visalia, CA
04-1991

Skills

  • Customer Service
  • POS Systems
  • Cash Handling
  • Compassion and Empathy
  • Basic Life Support
  • Complex Problem-Solving
  • Maintaining confidentiality
  • HIPAA Compliance
  • Inpatient Care
  • Calm and level-headed under duress
  • Adaptable

Certification

  • CPR certified

Timeline

Cashier

Ryan's Foods
05.2023 - 12.2023

Nursing Station Technician

Mayo Clinic Health System
09.2022 - 03.2023

Activities Assistant

Field Crest Care Center
12.2019 - 04.2021

CNA

Field Crest Care Center
10.2018 - 12.2019

Resident Aide

Field Crest Care Center
03.2017 - 08.2018

Assistant Office Manager

Valley Digital Mobile X-Ray
03.1996 - 01.2002

Typing/Business certificate - Computer Business

Golden State Business College

High School Diploma -

Sequoia High School

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