Steve Witter
Everett,WA
Summary
Dynamic Service Manager with a proven track record at Ryan's RV Town, excelling in strategic business planning and productivity monitoring. Expert in technical troubleshooting and fostering a positive team culture, I successfully resolved customer issues and enhanced service delivery, ensuring optimal performance and satisfaction.
Overview
23
23
years of professional experience
Work History
Service Manager
Ryan's RV Town
02.2010 - 06.2025
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Established team priorities, maintained schedules and monitored performance.
RV Technician
RV Town Northwest
01.2002 - 01.2010
- Communicated with customers, manufacturer representatives and company superiors to resolve recreational vehicle system and equipment problems.
- Provided customers with telephone-based recreational vehicle repair and replacement recommendations.
- Interpreted equipment installation and electrical wiring diagrams and obtained materials necessary for project completion.
- Applied preventive and predictive maintenance techniques to obtain optimal performance from RVs and systems.
- Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
- Notified supervisor of factors that could delay work completion.
Education
High School Diploma -
Everett Community College
Everett, WASkills
- Strategic business planning
- Productivity monitoring
- Supply procurement
- Culture development
- Performance evaluations
- Service scheduling
- Workflow management
- Technical troubleshooting
- Service and parts teams management
Timeline
Service Manager
Ryan's RV Town
02.2010 - 06.2025
RV Technician
RV Town Northwest
01.2002 - 01.2010
High School Diploma -
Everett Community College