Eric Reiss
Longwood,FL
Summary
A position in the information technology field, with an emphasis on technical support, analysis and or supervisory project oversee.
Ability Summary Experience in planning, directing, and coordinating, information systems, and computer programming. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Versatile manager with background in coordinating teams and managing complex projects. Skilled in strategic planning, operational improvements. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes and prosperous to organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
Tire Kingdom
Apopka, FL
08.2022 - Current
- Manage service team, develop service procedures, maintain customer relationships, resolve customer issues, instruct/teach less seasoned technicians.
IT Specialist (Information Technology Specialist)
Club Assist
Lake Mary, FL
09.2015 - 06.2022
- Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks
- Perform network maintenance to ensure networks operate correctly with minimal interruption
- Industry Convention events project management of Technology Area and Company Representative.
Office and Administrative Support Workers, All Oth
Service Desk
Los Angeles, CA
10.2013 - 09.2015
- All office and administrative support workers not listed separately.
Help Desk Analyst
Robert Half
Santa Monica, CA
02.2013 - 09.2015
- Provide technical assistance to computer users
- Answer questions or resolve computer problems for clients in person, via telephone, or electronically
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Help Desk Manager
Promax DBA
Santa Monica, CA
02.2012 - 12.2012
- Provide technical assistance to computer users
- Answer questions or resolve computer problems for clients in person, via telephone, or electronically
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Education
Comptia A+ - IT Certification
New Horizons IT Technology
Los AngelesSkills
- Experience in planning, directing, and coordinating activities in such fields as electronic data processing, information systems, systems analysis, and computer programming
- Service Documentation
- Staff Supervision
- Employee Training and Development
- Customer Service
- Inventory Management
- Proficient in Microsoft Software
- Supply procurement
- Strategic business planning
- Resource Allocation
- Service Quality Management
- Project Planning
- Work Planning and Prioritization
- Outgoing and Energetic
- Employee Supervision
- Sales Support
- Task Delegation
- Data Management
- Crew Leadership
- Process Implementation
- Leadership Development
- Quality Assurance
- Process Optimization
- Reporting and documentation
- MS Office
- Technical Support
- Reliable and Responsible
- Preventive Maintenance
- Team Collaboration and Leadership
- Analytical Thinking
- Customer Service Management
- Goal-Oriented
- Upselling
- Staff Management
- Business Development
- Vendor Sourcing
- Client Retention Strategies
Certification
- Network +
- Comptia A+
Affiliations
- School of Avionics
Timeline
Service Manager
Tire Kingdom
08.2022 - Current
IT Specialist (Information Technology Specialist)
Club Assist
09.2015 - 06.2022
Office and Administrative Support Workers, All Oth
Service Desk
10.2013 - 09.2015
Help Desk Analyst
Robert Half
02.2013 - 09.2015
Help Desk Manager
Promax DBA
02.2012 - 12.2012
- Network +
- Comptia A+
Comptia A+ - IT Certification
New Horizons IT Technology
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