Kristen Gilbertson
Summary
Results-driven event service manager and salesperson with a solid background in event planning and execution. Adept at client relationship development, budget management, and vendor negotiations. Capable of anticipating challenges and employing innovative strategies to ensure client satisfaction and a positive experience for attendees. Effectively managed concurrent projects, upholding high standards and delivering successful results.
Overview
21
21
years of professional experience
Work History
Event Service Manager
Access Tca
Whitinsville, ME
05.2024 - Current
Event Services Coordinator
Access Tca
Whitinsville, MA
04.2022 - 05.2024
- Analyzed tradeshow booth requirements to accurately estimate the projected service budgets and maximize profitability
- Created detailed event service budgets and monitored expenses throughout the planning process.
- Coordinated with vendors to provide necessary services and equipment for events.
- Developed timelines and informational packets to streamline operations at the show site.
- Collaborated closely with other departments within the organization while coordinating multiple projects simultaneously.
- Prepared post-event reports summarizing key financial outcomes from each project.
Event Manager
Mechanics Hall
Worcester, MA
04.2022 - Current
- Coordinated logistics for diverse community events at a historic venue accommodating up to 2000 attendees.
- Identified and resolved potential problems to ensure seamless event operations.
- Assisted attendees throughout all event phases, addressing needs promptly.
- Supervised event staff and volunteers while effectively managing run of show.
- Maintained relationships with onsite vendors, including caterers, AV companies, DJs, and performers.
- Implemented safety protocols to enhance guest safety during gatherings.
REALTOR, SALES AGENT
Coldwell Banker
08.2020 - 12.2025
- Used networking skills to seek out new clients and maintained sales pipeline through active follow-ups.
- Built strong business networks by engaging with industry leaders and stakeholders.
- Facilitated contract negotiations and provided client guidance
- Selected to be a corporate relocation specialist, working to support clients in long distance relocation.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Selected to be a corporate relocation specialist, working to support clients in long distance relocation.
HEAD OF SPECIAL EVENTS & SALES
Worcester Art Museum
12.2015 - 06.2020
- Successfully spearheaded campaigns on Social Media Platforms as the head of a social media think tank focused on driving brand awareness
- Rebranded events to focus on intimate gatherings to ensure Covid-19 safe event strategies
- Executed events while supervising team, ensuring smooth operations and high-quality delivery
- Developed team-building scavenger hunts and art workshops, enhancing engagement and driving sales
- Co-chaired employee engagement committee to enhance team collaboration to facilitate employee camaraderie
- Cited in numerous client letters and online reviews for exceptional customer service
- Led department as head, overseeing employee development and managing corporate relations
- Increased Bookings by 70% for the 2015 year over the previous year within just 6 months
- Managed accounts and worked to continuously develop new revenue from existing clients.
Event Manager
Garden House at Look Park
Northampton, MA
02.2006 - 07.2009
- Featured in the Business West publication cover story 'The Main Ingredient' on current event catering trends.
- Managed logistics for events at a 500-person banquet facility while overseeing supporting staff.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Promoted facility through facilitation of sales inquiries and marketing events.
- Compiled payroll data, profit and loss summaries, and oversaw the client billing processes.
Assistant to the Director of Sales
The Garden House at Look Park
Northampton, MA
07.2009 - 09.2011
Education
Freedom Trail Realty School
Boston, MA06-2020
Corridor 9 Chamber of Commerce
Westborough, MA04-2017
Holyoke Community College
Holyoke, MA05-2002
Department of Fire Services
Boston, MA03.2025
Bachelor of Arts - Communication
Westfield State College
Westfield, MA05-1998
Skills
- Event management
- Event logistics
- Event Marketing
- Event Sales Strategy
- New business development
- Client Relationship Management
- Contract negotiations
- Budgeting and forecasting
- Adobe Creative Suite
- Creative thinking
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Communication skills
- Post-event analysis
- Objection handling
Affiliations
- Women in Business, Sturbridge
- Worcester Regional Chamber of Commerce Member
- Central MA Sales & Retention Chamber Committee
- Central MA Realtors Association
- Corridor 9 Business Forward Females
- Walker Pond Executive Committee Member
- Pan Mass Challenge Volunteer
Timeline
Event Service Manager
Access Tca
05.2024 - Current
Event Manager
Mechanics Hall
04.2022 - Current
Event Services Coordinator
Access Tca
04.2022 - 05.2024
REALTOR, SALES AGENT
Coldwell Banker
08.2020 - 12.2025
HEAD OF SPECIAL EVENTS & SALES
Worcester Art Museum
12.2015 - 06.2020
Assistant to the Director of Sales
The Garden House at Look Park
07.2009 - 09.2011
Event Manager
Garden House at Look Park
02.2006 - 07.2009
Freedom Trail Realty School
Corridor 9 Chamber of Commerce
Department of Fire Services
Holyoke Community College
Bachelor of Arts - Communication
Westfield State College