Estelle Madueno
Phoenix,AZ
Summary
Results-driven professional with expertise in sales, management, and customer service. Demonstrated success in client relationship management and team leadership. Skilled in sales strategies, marketing communication, and training others. Committed to delivering exceptional customer experiences with a strong work ethic and attention to detail.
Overview
12
12
years of professional experience
Work History
Event Service Manager
Sheraton Phoenix Downtown
Phoenix, Arizona
12.2021 - 07.2026
- Coordinated banquet event services for meetings and receptions at Sheraton Phoenix Downtown, ensuring client satisfaction and smooth operations.
- Managed client communications regarding conference service details, room setups, and special requests to enhance event experiences.
- Collaborated with catering, culinary, and housekeeping teams on event operations.
- Facilitated seamless execution of events from planning to completion, ensuring adherence to client specifications and operational standards.
- Communicate with clients via email, in person meetings and over the telephone
EVENT SERVICE MANAGER
Renaissance Glendale Hotel and Spa
Phoenix, Az
02.2019 - 12.2021
- Coordinated all aspects of events from initial planning stages through final execution.
- Directed and supervised departments to ensure successful execution of meetings and events
- Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
- Monitored and assessed service and satisfaction trends, evaluated issues, and implemented improvements
- Responded to guest inquiries and special requests, resolving issues and concerns in a timely and efficient manner
- Prepare reports, correspondence and analysis related to group activity
- Coordinated and participated in meetings to ensure effective communication.
Home Depot Customer Service Agent
Home Depot
Phoenix, AZ
02.2020 - 11.2020
- Assist customers with ordering products
- provided excellent customer service.
- Provided assistance to customers in locating lost packages
- scheduling deliveries
BANQUET CAPTAIN
Renaissance Glendale Hotel and Spa
02.2018 - 02.2019
- Led a team of servers at catered events to ensure efficient service delivery.
- Conducted pre-shift meetings to clarify event details and expectations for staff
- Coordinated event setup and cleanup to maintain efficient operations and guest experience
- Handled all required paperwork for the start and close of daily operations.
BANQUET SERVER
Renaissance Glendale Hotel and Spa
09.2014 - 02.2018
- Set and served plated dinners to customers.
- Provided excellent customer service.
- Monitored customer satisfaction to ensure high-quality service
- Prepared and served a variety of drinks and snacks to customers in a timely manner.
Education
Flight Attendant Training Certificate -
Flight Attendant Prep Academy
Scottsdale, ArizonaGED -
Beverly High School
Los Angeles, CASkills
- Event logistics
- Menu Planning
- Event Staff Management
- Staff Oversight
- Client communication
- Customer Inquiries
- Community Engagement
LANGUAGES
Spanish, Native or Bilingual
Timeline
Event Service Manager
Sheraton Phoenix Downtown
12.2021 - 07.2026
Home Depot Customer Service Agent
Home Depot
02.2020 - 11.2020
EVENT SERVICE MANAGER
Renaissance Glendale Hotel and Spa
02.2019 - 12.2021
BANQUET CAPTAIN
Renaissance Glendale Hotel and Spa
02.2018 - 02.2019
BANQUET SERVER
Renaissance Glendale Hotel and Spa
09.2014 - 02.2018
Flight Attendant Training Certificate -
Flight Attendant Prep Academy
GED -
Beverly High School