Kristen Golden
Arlington,TN
Summary
Experienced professional service professional dedicated to ensuring member satisfaction and delivering seamless service. Skilled in addressing member needs and ensuring positive interaction experiences. Recognized for strong collaboration skills and ability to adapt to changing requirements. Dependable in supporting team efforts and upholding high service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
07.2024 - Current
Retail Merchandiser (Part-Time)
PL Marketing
06.2023 - Current
Childcare Provider
JoAnn's Kids Learning Academy
02.2023 - 05.2023
- I worked with infants and one year olds, teaching, monitoring, changing, and helping with their growth development
Cashier/Customer Service
Ross Dress For Less
11.2022 - 01.2023
Wendy's Crew Member/Cashier
meritage
11.2020 - 05.2022
Education
Some College - Biomedical Engineering
Southwest Tennessee Community College
Memphis, TN05-2026
Skills
- Food Production
- Cleaning Experience
- Food Preparation
- Cash Handling
- Cooking
- Cashiering
- Food Service
- Coffee Experience
- Kitchen Experience
- Infant Care
- Childcare
- Experience with Children
- Babysitting
- Caregiving
- Teaching
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Issue resolution
- Payment processing
- Teamwork and collaboration
- Calm and professional under pressure
- Problem resolution
- Computer skills
- Understanding customer needs
- Work prioritization
- De-escalation techniques
- Customer account management
- Document and records management
- Staff education and training
- Store maintenance
- Billing adjustments and refunds
- Order and refund processing
- Complaint resolution
- Receiving support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
CPR, 03/01/23, 03/31/25, Adult-Child-Infant CPR Certification
Affiliations
- Senior Leadership Team
Salutatorian
I was ranked number two out of my high-school graduating class. It was something I worked on for six years, and despite the obstacles I faced, I was able to accomplish my goal.
Languages
English
Full Professional
Timeline
Member Service Representative
Planet Fitness
07.2024 - Current
Retail Merchandiser (Part-Time)
PL Marketing
06.2023 - Current
Childcare Provider
JoAnn's Kids Learning Academy
02.2023 - 05.2023
Cashier/Customer Service
Ross Dress For Less
11.2022 - 01.2023
Wendy's Crew Member/Cashier
meritage
11.2020 - 05.2022
Some College - Biomedical Engineering
Southwest Tennessee Community College
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