Kristina Jimenez
2313 E Commonwealth Ave. Fullerton,CA
Summary
Ambitious student pursuing a Criminal Justice degree eager to contribute developed knowledge in a customer service and food production roll. Skilled in handling customer complaints and questions and contributing to food production success in a busy and collaborative setting. Adaptable and driven with strong work ethic and ability to thrive in a team-based or individually motivated settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Food Service Worker
Edible Arrangements
Moreno Valley, CA
11.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Retail Sales Associate/Cashier
H&M Retail
San Bernardino, CA
08.2022 - 11.2022
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
Food Service Worker
Chick-fil-A
Yucaipa, CA
06.2021 - 06.2022
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Completed opening, closing and shift change tasks by following company guidelines.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Food Production Worker
Edible Arrangements
Moreno Valley, CA
12.2020 - 06.2021
- Broke down, cleaned and sanitized work stations at end of shift.
- Prepared orders according to standardized directions.
- Worked in all areas of production to improve efficiency.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Trained new team members in cash register operation, stock procedures and customer service.
Customer Service Representative
Busy Bee's Store Fixtures
San Bernardino, CA
04.2020 - 12.2020
- Worked with owner to develop customer service improvement initiatives.
- Restocked office and break room supplies to maximize team productivity.
- Participated in team collaboration initiatives to plan for company's future growth.
- Coordinated paperwork to facilitate smooth and efficient sales.
- Guided administrative and professional staff through computer and software problems.
Volunteer
Green Valley Christian Church
Yucaipa
04.2018 - 01.2019
- Built and strengthened positive relationships with students, parents and teaching staff.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Education
Bachelor of Arts - Criminal Justice
California State University - Fullerton
Fullerton, CA05.2025
High School Diploma -
Yucaipa High School
33000 Yucaipa Blvd Yucaipa, CA06.2020
Skills
- Organizational skills
- Communication skills
- Customer Service
- Multitasking
- Task prioritization
- Time management
- Food preparation
- Food production
Certification
- Food Handlers Certification - Completed July 2024
Timeline
Customer Service Representative/Food Service Worker
Edible Arrangements
11.2022 - 06.2023
Retail Sales Associate/Cashier
H&M Retail
08.2022 - 11.2022
Food Service Worker
Chick-fil-A
06.2021 - 06.2022
Food Production Worker
Edible Arrangements
12.2020 - 06.2021
Customer Service Representative
Busy Bee's Store Fixtures
04.2020 - 12.2020
Volunteer
Green Valley Christian Church
04.2018 - 01.2019
Bachelor of Arts - Criminal Justice
California State University - Fullerton
High School Diploma -
Yucaipa High School
- Food Handlers Certification - Completed July 2024
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