Hi, I’m
Kristen Hanson
Homosassa,FL
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Summary
Motivated customer service specialist with 10 years of experience in fast-paced working environments. Personable and professional under pressure. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
years of professional experience
Work History
RaceTracHomosassa, FL
Guest Service Associate
01.2023 - Current
Job overview
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Performed routine maintenance on fuel dispensers, minimizing downtime and improving overall functionality.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Verizon WirelessRemote
Tier 2 Technical Support Representative
04.2022 - 11.2022
Job overview
- Enhanced customer satisfaction by efficiently resolving complex technical issues.
- Expedited issue resolution for clients through effective troubleshooting and problem-solving skills.
- Boosted team performance by sharing technical knowledge and providing mentorship to junior technicians.
- Reduced call handling time by developing a comprehensive database of common troubleshooting steps.
- Increased first-call resolution rates, implementing thorough diagnostic methods and tools.
- Optimized client experiences, tailoring communication styles to individual customer needs.
- Achieved high levels of customer satisfaction through empathetic listening and timely follow-ups on escalated cases.
- Minimized escalations by proactively identifying potential challenges and addressing them early in the process.
- Delivered remote assistance for software installation, hardware configuration, network setups, and device troubleshooting tasks.
- Maintained a high level of expertise in company products, staying up-to-date on new features and updates to better assist customers.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
ATR
Tax Processor
02.2021 - 04.2022
Job overview
- Issues tax certificates to appropriate individuals
- Calculates taxes, refunds, penalties and interest and costs
- Makes sure the property address and owner names are correct
- Reports multiple properties with same owner name if found
- Proficiency in Microsoft Access
- Reports property tax payments to mortgage companies for purchase orders and refinances
- Communicates with county Treasurer's and Assessor's
- Communicates with managers and co-workers via messenger and email.
Amazon (FTW6)
FC Associate I
02.2018 - 06.2020
Job overview
- Regular attendance and punctuality
- Receive products
- Utilize RF scanners
- Troubleshoot problems to resolution
- Understands all aspects of production
- Adheres to strict safety, quality and production standards
- Stand/walk during shifts ten hours long
- Lift, bend, reach above the head, kneel, crouch and stretch during shifts ten hours long
- Engage in full manual dexterity in both hands and wrists
- Work with and around moving mechanical parts.
Quill Lounge
Cocktail Waitress/Bottle Girl
02.2016 - 09.2016
Job overview
- Greeted guests upon arrival to their sections and collected payment for the table minimum
- Efficiently and accurately took and delivered orders for bottles
- Whilst also preparing cocktails at the table, including chilled and mixed shots
- Skillfully promoted items on the bottle list, while assertively up selling menu items
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly.
Twin Peaks
Waitress/Host
12.2012 - 11.2015
Job overview
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Followed all safety and sanitation policies when handling food and beverage
- Assisted with guest inquiries, takeout orders and restaurant cleanliness
- Demonstrated genuine hospitality which displayed my understanding of the importance of customer retention
- Bussed, cleared, cleaned, and set tables and assisted co-workers whenever possible.
Banfield Pet Hospital
Pet Care Assistant/ Receptionist
06.2012 - 01.2013
Job overview
- Assisted Veterinarians with procedures by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs
- Filled prescriptions and coordinated refills for clients
- Provided pet owners with excellent customer service and compassionate care for their pets
- Greeted customers in a pleasant manner and escorted them to the examination room
- Weighed and examined animals and recorded information in files
- Cleaned and maintained laboratory area, kennels, examination and operating rooms and animal loading and unloading facilities
- Conducted laboratory specimen tests, answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Education
The Travel Academy
Certificate: Travel and Tourism
Collin College CE
Certificate: Veterinary Assistant
Rockwall-Heath High School
High school diploma
06.2012
Skills
- Ability to work in fast-paced, intense environment smoothly
- Exceeds performance goals
- Leadership ability
- Data Entry Proficiency
- Payment Processing
- Patience and composure
- Time management
- Computer literacy
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Associate
RaceTrac
01.2023 - Current
Tier 2 Technical Support Representative
Verizon Wireless
04.2022 - 11.2022
Tax Processor
ATR
02.2021 - 04.2022
FC Associate I
Amazon (FTW6)
02.2018 - 06.2020
Cocktail Waitress/Bottle Girl
Quill Lounge
02.2016 - 09.2016
Waitress/Host
Twin Peaks
12.2012 - 11.2015
Pet Care Assistant/ Receptionist
Banfield Pet Hospital
06.2012 - 01.2013
The Travel Academy
Certificate: Travel and Tourism
Collin College CE
Certificate: Veterinary Assistant
Rockwall-Heath High School
High school diploma