Jerry Janvier
Summary
Talented Customer service supervisor with great skills in relationship building, communication and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
VP of Customer Service
EXPERIENCETaxiPass
Newark, NJ
01.2018 - Current
- Document and manage customer complaints from passengers with headquarters to process timely resolution
- Document and manage complaints of approx
- 600+ active taxi drivers at Newark International Airport, provide training on policy, along with software usage
- Develop standard operating procedure (SOP) documents to assist with training and sharing company procedures with internal and external stakeholders
- Developed software to increase efficiency and reduce turnaround time for Taxi drivers to receive payment
- Train TaxiPass drivers with new equipment going from Cashier to Card/tablet
Manager
01.2009 - 01.2018
- Managed team of 10 direct reports of cashiers, resolution specialist, and customer sales agents
- Reconciled general ledger and safe log regarding daily cash flow
- Responsible for daily bank runs to ensure enough cash on site for $50-200K
- Prepare/administer payroll
- Record the number of employee logs at checkpoints to ensure team of sale agents was at designated posts for shifts
- Managed warranty and maintenance schedule for approx
- 600+ equipment throughout Newark International Airport, which included kiosks and tablets
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
Jersey Cares
Newark, NJ
01.2013 - 01.2017
- Cleaned, painted, cleared and planted plants to brighten and improve the space for school, work and play for children and communities
- Distributed food and drinks at local community shelters
Co-founder
Saving Our Land Haiti
, NJ
01.2011 - 01.2016
- Managed Website, collected charitable donations and helped underprivileged families
Cashier
01.2008 - 01.2009
- Cashed both airline and TaxiPass vouchers for taxi drivers
- Balanced cash flow for start and end of shift
- Educated customers on company policy and how to complete vouchers, for taxi driver payments
Education
Bachelor of Science - Business Management
Kean University
01.2019
Certificate in Executive Nonprofit Leadership Certificate in Nonprofit Essentials -
Fairleigh Dickinson University
01.2016
Skills
- Highly motivated and experienced manager with expertise in accounting principles and practices
- 14 years experience in customer service
- Excellent organizational and time management skills, with strong work ethic
- Proficiency in training, assisting and monitoring 600 taxi drivers
- Ability to work in a fast paced, intense environment smoothly
- Skills/
Accomplishments
- Certifications:
- Languages Spoken: English, and Haitian Creole
- Microsoft Office Suite including Word, Excel, PowerPoint, Access, and Outlook
- Google Suite including Gmail, Sheets, Docs, Slides, and Meets
- Intermediate interpersonal skills, able to troubleshoot and de-escalate customer complaints.
Timeline
VP of Customer Service
EXPERIENCETaxiPass
01.2018 - Current
Jersey Cares
01.2013 - 01.2017
Co-founder
Saving Our Land Haiti
01.2011 - 01.2016
Manager
01.2009 - 01.2018
Cashier
01.2008 - 01.2009
Bachelor of Science - Business Management
Kean University
Certificate in Executive Nonprofit Leadership Certificate in Nonprofit Essentials -
Fairleigh Dickinson University