Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Harrell

Clearwater,FL

Summary

Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.

Overview

7
7
years of professional experience

Work History

Restaurant Hostess

Miller's Ale House
04.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Backed up servers by checking on tables and retrieving items for guests.

Hostess

Outback Steakhouse
09.2022 - 02.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

COVID-19 Screener

DSI Security
10.2021 - 02.2022
  • Monitoring patients and visitors arriving in the main lobby
  • Remaining observant of any disturbances with the potential to become severe
  • Making sure all visitors and families have a valid badge and a reason for access
  • Screening all visitors and families for COVID-19 symptoms and possible exposure
  • Demonstrating customer service by answering follow up questions

House Cleaner

Topsy House Cleaning
03.2018 - 09.2021
  • Reduced average cleaning time per room from 30 to 15 minutes
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
  • Requested maintenance orders to fix non-working equipment and address any room change
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures
  • Properly swept, vacuumed, and mopped all floor surfaces of the house
  • Dusted ceiling air conditioning diffusers and ventilation systems
  • Inspected and reported any damaged areas to employer
  • Maintained a positive, friendly demeanor at all times
  • Builded loyal clientele through proficient cleaning and strong relationship building

Education

Associate In Science (A.S.) - Business Adminstration

Saint Petersburg College
Saint Petersburg, Florida
05-2025

High School Diploma -

Northeast High School
Saint Petersburg, Florida
05.2018

Skills

  • Phone Inquiries
  • Plates Presentation
  • Guest Inquiries
  • Wine Pairings
  • Menu Memorization
  • Dining Crew Workflow Optimization
  • Guest Experience Management
  • Table Bussing
  • Table Setting Arrangements
  • Seating Assignment Preparation
  • Dining Customer Service
  • Guest Accommodations
  • Active Learning
  • Strong multitasking
  • Customer Service
  • Assertiveness
  • Memory retention
  • Detail Oriented

Timeline

Restaurant Hostess

Miller's Ale House
04.2024 - Current

Hostess

Outback Steakhouse
09.2022 - 02.2024

COVID-19 Screener

DSI Security
10.2021 - 02.2022

House Cleaner

Topsy House Cleaning
03.2018 - 09.2021

High School Diploma -

Northeast High School

Associate In Science (A.S.) - Business Adminstration

Saint Petersburg College

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