Kristen Harris
San Tan Valley,AZ
Summary
Dedicated trainer and manager with strong background in developing and delivering effective training programs. Skilled in curriculum development, and performance assessment; focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, strong organizational capabilities, and fostering positive learning environment. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Food Service Director
Corecivic Inc.
02.2023 - Current
- Delivered in-depth training to inmates in various food preparation and kitchen roles.
- Ensured timely and accurate completion of all necessary food service documentation, including inventory, ordering, and transport statements.
- Maintained a clean, safe, and organized kitchen environment by following established sanitation guidelines and policies.
- Developed strategies to improve food service levels and boost performance, streamline food prep processes and reduce waste for a facility handling 2,700 meals to
- Use early intervention tactics with disruptive inmates
- Enforce security procedures, and promptly report any breaches or unusual occurrences
- Enhanced employee performance through regular training sessions and team-building exercises.
General Manager
GCW-Kneaders Bakery & Cafe
04.2019 - 02.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
General Manager
GCW-Kneaders Bakery & Cafe
02.2017 - 04.2019
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Executive Pastry Trainer
GCW- Kneaders Bakery & Cafe
01.2016 - 02.2017
- Trained and mentored team of apprentice bakers to maintain product quality and restaurant reputation.
- Compiled working specifications and food cost estimates for new products to broaden pastry offerings.
- Operated clean pastry cooking station and complied with applicable health and safety standards.
- Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
Certified Head Pastry Chef
GCW- Kneaders Bakery & Cafe
09.2015 - 01.2016
- Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
- Maintained pastry-making equipment in good working order and replaced machinery when required to meet quality standards.
- Operated clean pastry cooking station and complied with applicable health and safety standards.
- Maintained well-organized mise en place to keep work consistent.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Managed in-store, pick-up orders and catering needs.
- Kept labor at or below 20% to support business profit targets.
NSO Trainer/ Manager
Uncle Bears Brewery
08.2006 - 09.2015
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
Education
Associate of Arts - Business Management- Hospitality
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ05.2012
Skills
- Performance Monitoring and Evaluation
- Program Optimization
- Management Training
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Conflict Resolution
- Policy Enforcement
- Rapid Problem-Solving
- Safety & Security
- Surveillance
Certification
- Certified Pastry Chef, Kneaders Bakery & Cafe - 2016-2023
- ServSafe Certified - 2024-2029
- Completed CoreCivic Correctional Training Program- 2024
Languages
Spanish
Professional Working
Timeline
Assistant Food Service Director
Corecivic Inc.
02.2023 - Current
General Manager
GCW-Kneaders Bakery & Cafe
04.2019 - 02.2023
General Manager
GCW-Kneaders Bakery & Cafe
02.2017 - 04.2019
Executive Pastry Trainer
GCW- Kneaders Bakery & Cafe
01.2016 - 02.2017
Certified Head Pastry Chef
GCW- Kneaders Bakery & Cafe
09.2015 - 01.2016
NSO Trainer/ Manager
Uncle Bears Brewery
08.2006 - 09.2015
Associate of Arts - Business Management- Hospitality
Maricopa Community Colleges - Chandler-Gilbert Community College
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