Kristen Hayes
Kettering,OH
Summary
Behavioral health professional transitioning into an entry-level HR role, offering strong experience in employee support, documentation, confidentiality, and compliance. Skilled in communication, conflict resolution, and maintaining sensitive records, with a people-centered approach and a strong interest in human resources operations and employee engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Applied Learning Institute
Centerville, OH
03.2025 - Current
- Maintained meticulous records that supported timely interventions, leading to improved client outcomes and measurable progress in behavioral goals.
- Partnered with multidisciplinary teams to create and implement tailored plans, fostering a cohesive approach to client care and support.
- Provided compassion support to clients, building trust and rapport, which encouraged engagement in therapeutic activities.
- Implemented individualized behavior intervention plans, enhancing client engagement and skill development.
- Collaborated with multidisciplinary teams to assess client progress and refine treatment strategies.
- Educated families on behavior management techniques, promoting consistency in implementation at home.
- Monitored client behavior and documented data to ensure compliance with treatment protocols and objectives.
Registered Behavior Technician
Hopebridge
Miamisburg, OH
12.2024 - 03.2025
- Enter and manage accurate data on client behaviors, ensuring compliance with established procedures.
- Maintain detailed records for analysis and intervention planning.
- Collaborate with teams to ensure data accuracy and adherence to confidentiality protocols.
- Evaluated program outcomes regularly, identifying areas for improvement to enhance overall effectiveness of services.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Lead Teller
Key Bank
Dayton, OH
08.2024 - 11.2024
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Audited teller transactions for accuracy prior to submission for processing.
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
- Supervised daily cash handling operations to ensure accuracy and compliance with bank policies.
- Trained and mentored junior tellers on customer service best practices and transaction procedures.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times for customers.
- Resolved customer inquiries and issues promptly, fostering strong client relationships and satisfaction.
Member Experience Representative I
Wright-Patt Credit Union
Beavercreek, OH
10.2023 - 02.2024
- Coordinated with team members to streamline account update processes, resulting in noticeable gains in transaction speed and accuracy.
- Processed financial transactions, including deposits and payments, ensuring compliance with internal standards.
- Executed precise data entry and account management, enhancing operational efficiency and ensuring a seamless member experience.
- Managed member inquiries, providing accurate information on account services and policies.
- Facilitated account openings and loan applications, ensuring compliance with regulatory requirements.
- Resolved complex member issues, enhancing overall satisfaction and retention rates.
- Developed process improvements that streamlined workflow and reduced response times.
- Led team initiatives aimed at increasing product knowledge among staff members.
Service Associate
First Merchants Bank
Munster, IN
09.2017 - 10.2023
- Delivered exceptional customer service while accurately processing a wide range of financial transactions.
- Supported team members and provided training to ensure adherence to compliance and operational goals.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Processed transactions accurately and efficiently, ensuring compliance with banking regulations.
- Resolved customer inquiries and issues promptly, fostering positive relationships with clients.
- Assisted in identifying opportunities for process improvements to enhance overall branch efficiency.
Education
Dipolma -
Morton High School
Hammond, IN05.2014
Skills
- Spreadsheet Management
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Time Management and Multitasking Abilities
- Database Management and Data Analysis
- Strong Communication Skills (Verbal and Written)
- Data collection and analysis
- Professionals in human resources association
- Recruitment / human resources
Certification
- ADP Entry-Level Payroll Specialist, 2025-04-01
- Advancing Proficiency in U.S. Payroll Fundamentals, 2025-04-01
- Getting Started with U.S. Payroll Fundamentals, 2025-04-01
- The Payroll Cycle, 2025-04-01
- The Payroll Professional, 2025-04-01
Timeline
Registered Behavior Technician
Applied Learning Institute
03.2025 - Current
Registered Behavior Technician
Hopebridge
12.2024 - 03.2025
Lead Teller
Key Bank
08.2024 - 11.2024
Member Experience Representative I
Wright-Patt Credit Union
10.2023 - 02.2024
Service Associate
First Merchants Bank
09.2017 - 10.2023
Dipolma -
Morton High School